Scope of Position
The Calypso’s Pool Bar and Grille Server is primarily responsible for providing prompt, courteous and efficient food, and beverage service in a resort hotel environment where attention to detail is key.
He / she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- One (1) year of high-volume serving experience is preferred.
- Basic computer knowledge (Micros or other POS Systems).
- Must be of minimum legal age to serve alcohol according to state law.
- Food handling certificate & TIPS (Training for Intervention Procedures) certificate required.
- Excellent eye for detail and the ability to multi-task in a fast-paced environment.
- Effective at listening, understanding, and clarifying the concerns and issues raised by guests.
Responsibilities
- Greet each guest promptly after seating in a sincerely warm, friendly manner using the guest’s name.
- Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
- Remain observant and check in with guests to ensure satisfaction with each food course and / or beverages.
- Provide prompt, courteous, and efficient food and beverage service.
- Make appropriate suggestion of food and beverages.
- Communicate with the kitchen regarding menu questions, the length of wait and product availability.
- Know layout of restaurant / hotel and location of all equipment and supplies.
- Know all restaurants station breakdowns and table numbers.
- Set tables according to service standards.
- Maintain cleanliness and condition of the work areas and equipment.
- Assist as needed to maintain standards of appearance, sanitation, and service in all areas of the restaurant.
- Key in (pre check) orders on the POS terminal promptly and accurately.
- Present physical and accurate check to guest and process payment.
- Perform any other reasonable duties as required by management.
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