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International Technical Support Manager
International Technical Support ManagerITW Performance Polymers • Appleton, WI, US
International Technical Support Manager

International Technical Support Manager

ITW Performance Polymers • Appleton, WI, US
4 days ago
Job type
  • Full-time
Job description

International Technical Support Manager

The International Technical Support Manager is responsible for facilitating the relationship between Miller Electric and our global partners for service and technical assistance. A large portion of this position is the creation and presentation of international service training content both digitally and in person. They work closely alongside our ITW Global Offices' service teams, Miller's internal service teams, our Technical Publication group, and our Export Sales team to ensure customer satisfaction with warranty work or technical assistance. A typical working day is spent in an office atmosphere, but this position does spend time in lab and training settings as needed. The position will have international travel up to 10% as required.

Duties & Functions :

  • Support the business relationships of ITW Welding and their customers through technical guidance, communication as a representative of Miller, and direction toward resolution of significant service events
  • Coordinate the international warranty claim process by educating and assisting the ITW Welding service network
  • Direct resolution of issues with international warranty claims and part shipments
  • Advocate for the common and unique needs of the international ITW Welding regional offices in Miller service teams meetings
  • Facilitate international access to Miller resources (customer portal / Warranty Connect, technical publications, online / virtual content, Miller division service teams)
  • Maintain technical familiarity with existing and new exported products.
  • Participate in new product service reviews
  • Coordinate and conduct Appleton introductions and service training (onboarding) for new international ITW Welding service personnel
  • Produce, provide, and present service training materials on existing and new exported products
  • Travel as needed to present service training or assist with product evaluation / fault resolution at customer locations

Qualifications

Education & Experience :

  • Bachelor's degree preferred.
  • Strong technical aptitude
  • Prior experience with servicing welding equipment is preferred
  • A quick learner with a "Can-Do" attitude and strong prioritization skills
  • Exceptional customer service skills
  • Strong computer skills (Excel, Word, PowerPoint)
  • Ability to learn new software
  • Valid Passport

    • Skills :

  • Microsoft Office skills required
  • Work in a fast-paced environment
  • Work with minimal guidance or direction
  • Detail oriented and organized
  • Identify and implement process improvement opportunities
  • Effectively manage change
  • Work in multi-cultural corporate business setting
  • Excellent interpersonal skills and communications
  • Excellent verbal and written communication skills, judgment, creativity, flexibility, and excellent motivation
  • Strong analytical and problem-solving skills

    • Why ITW Welding?

    At ITW Welding, we're not just a place to work we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!

    Here are some benefits we offer to help you build the future you want :

  • Generous Retirement Benefits 401(k) match PLUS an additional retirement contribution to help you plan for the future.
  • Paid Time Off 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
  • Company-Paid Insurance Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
  • Family-Friendly Benefits 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
  • Education Assistance tuition reimbursement, because we believe in investing in your personal and professional development.

    • Compensation Information :

    Pay Range : $83,250-$105,450

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    Technical Support Manager • Appleton, WI, US