Inside Sales Representative

Job Description

is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence.

Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems.

We help them get it right.

TeamMate is the world's leading audit management audit software and is one of the solutions provided by Wolters Kluwer Financial Services.

TeamMate has revolutionized the industry, empowering audit departments of all sizes to spend less time documenting and reviewing and more time providing value-added services

The Inside Sales Representative role is a telephonic inbound / outbound sales role that is responsible for generating revenue and / or profit margin in small to mid-sized accounts for Wolters Kluwer TeamMate.

Limited field activity may occur, but only on an infrequent basis. Responsible for learning sales techniques and reporting daily or weekly activity to the Inside Sales Lead and / or Manager.

Responsibilities :

• Achieve direct selling objectives by leveraging product and industry knowledge to sell software solutions and professional services through cold calling and other direct lead generation activities
• Conduct inbound / outbound sales call to generate revenue and / or profit margin in small to mid-sized accounts
• Work with existing client accounts to generate add-on sales, increase product penetration and provide account management
• Work in partnership with sales management, account managers and marketing to achieve / exceed total sales objectives
• Develop and maintain a sales pipeline of opportunities to achieve lead generation objectives through outreach to potential clients for sales and marketing purposes (e.

g., Marketing provided leads / lists, cold calls, emails, off lists, etc.)

• Appropriately log, document, and update all sales activities within Salesforce, and other required systems, in a compliant, detailed and timely manner.
• Learn and maintain a deep understanding of Wolters Kluwer TeamMate solutions, customers, and the Internal Audit industry, as a whole, by participating in formal / informal training sessions and self-directed learning;

maintain a knowledgebase of all processes, systems, and applications utilized within the department.

Qualify and close prospective new / existing customers by developing an understanding of customer business needs and risk and compliance challenges;

leverage knowledge of software and integrated solutions to identify sales opportunities; demonstrate product solutions via Microsoft Live Meeting and / or other web AG1 based applications.

• Participate in day-to-day organizational and team activities, and / or special projects, which will help drive efficiency, in order to improve revenue and profitability for TeamMate.
• Effectively represent Wolters Kluwer within the industry and at trade shows / conferences, as required, by developing and maintaining comprehensive knowledge of Wolters Kluwer Tax & Accounting products, industry trends, and general business and financial acumen through various sources and initiatives.
• Effectively collaborate with team members and management to improve processes and drive revenue / customer growth for the Americas Sales Region.
• Appropriately address / escalate any / all discovered circumstances of potential risk, to management or to the customer, and / or customer dissatisfaction with a sense of urgency
• Qualifications :
• Integrity
• Strong written and verbal communication skills
• Excellent listening and interpersonal skills
• Curious constant learner
• Possess strong influencing skills
• Display a sense of confidence and capability in articulating value propositions
• Experience in carrying a quota and meeting sales targets / goals
• T eam oriented, cooperative, and flexible
• Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization
• Fast learner and ability to adapt to changing priorities, customer demands and / or market landscape
• Ability to proactively identify and resolve problems. Demonstrate strong analytical, creative thinking and interpretation skills
• Ability to discern critical information, provide appropriate empathy, assess criticality, form appropriate judgments, and recommend solutions based on available data
• Excellent planning, organizational and prioritization skills
• Demonstrated ability to manage multiple tasks simultaneously
• Act with urgency
• Solid proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• A minimum of two years of inside sales, customer service or related experience
• Bachelor's degree from an accredited college / university or equivalent work experience
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
• Experience with Salesforce or similar CRM preferred

Education :

Bachelors Degree in Business, Marketing, Finance, or related Field OR Equivalent

Experience :

Minimum Experience : Minimum 2 years of inside / telephonic sales, customer service and / or telemarketing

Tools :

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Salesforce

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Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries.

The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .

U.S. COVID-19 Vaccination Requirements

In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19.

Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and / or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.