Assistant Store Manager - Bluewater Shopping Centre - NEW STORE LAUNCH
- Working closely with the Boutique Manager in driving sales and generating business for the boutique
- Training, coaching and mentoring your team, providing them with the support for them to fulfil their potential
- Composing daily reports on KPI achievement, issues and development areas for the following day
- Holding weekly reviews with the Boutique Manager
- Greeting customers that are visiting the store or scheduled in for appointments.
- Responding to all customers enquiries via telephone, email or through our website
- Managing the sales process from start to finish - appointments and viewings to purchases and aftersales care
- Managing your ongoing pipeline of customer enquiries via a diary system to maximise to fullest conversion
- Developing personal clientele through effective use of the selling skills, proactive client outreach and use of client book
- Dressing the store every morning, merchandising display cabinets and packing away in the evening
- Cash handling, till and safe checks as well as managing PDQ receipts.
- Keeping the store clean and tidy ensuring immaculate presentation for customers
- Sharing your experiences and knowledge with colleagues to develop as a team
- Established background within sales, demonstrating a proven track record
- Strong leadership qualities with experience within an Assistant Management / Supervisory position
- Excellent people management skills with the ability to get the best out of your team
- Outstanding customer service skills ensuring that customers receive the best experience possible
- Highly organised with the ability to manage and prioritise your own workload
- Strong communication skills with experience in dealing with customer in person and via telephone / email
- The ability to work both independently and as part of a team
- Strong negotiation skills with the ability to handle customer objections
- A positive can do approach and a willingness to learn
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