Field Services Manager

Field Services Manager

The Field Services Manager will oversee the operations and performance of permanent onsite teams and remote teams and will identify opportunities for growth. They will ensure exceptional customer service, operational excellence, and alignment with organizational growth goals. This role involves strategic planning, effective communication, and resource management to support client needs, optimize team performance, and drive continuous improvement. Approximately 30% travel is required to support multiple sites, engage with customers, and lead onsite reviews.

Key Responsibilities

Leadership & Team Management

• Directly manage permanent onsite teams and remote employees across multiple locations.
• Provide coaching, mentoring, and professional development opportunities to enhance team performance.
• Ensure proper staffing, including recruitment, onboarding, and cross-training to maintain operational flexibility and efficiency.
• Conduct regular one-on-ones and performance reviews, fostering a culture of accountability and growth.

Operational Excellence

Customer Relationship Management

Strategic Planning & Reporting

Travel & Onsite Support

Qualifications

Bachelor's degree in business, Operations Management, Engineering, or a related field or Minimum of 7-10 years of experience managing onsite teams, remote teams, or equivalent operations, with a focus on customer-facing roles.

Experience leading ISO9001, 17025 accreditations, ANZ540.1, AS9100 and other audits.

Strong leadership skills with a proven ability to manage diverse teams and drive results in a fast-paced environment.

Excellent communication and interpersonal skills to engage effectively with customers, team members, and stakeholders.

Experience with operational tools and systems, such as Gage, Microsoft Dynamics, Microsoft office or similar platforms.

Strong analytical skills and experience in process improvement methodologies (Lean, Six Sigma, etc.).

Ability to travel up to 30% of the time, including to customer sites and corporate meetings.

Preferred Skills :

Experience in calibration, metrology, or a related technical industry.

Proven ability to lead Kaizen events and champion 5S or similar initiatives.

Familiarity with managing multi-million-dollar accounts or large-scale customer operations.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.