Customer Experience Specialist - BILINGUAL SPANISH

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

Under the supervision of the Senior Customer Experience Program Manager, the Member Experience Specialist will manage member engagement outreach initiatives to directly inform and influence member satisfaction and Elderplan's customer service ratings. The Member Experience Specialist will use their customer service skills, patience, knowledge, understanding, and compassion to answer members' concerns.

• Partner with EP departments including Quality, Care Management, Service Operations, and Grievance and Appeals departments to track member feedback based on quality of service.

Participate in designing and coordinating outbound campaigns based on program goals