Regional Concierge Navigator
- Full-time
A company is looking for a Regional Concierge Navigator to provide outreach and support to members in accessing healthcare services.
Key Responsibilities
Provide specialized member support and engagement in the assigned market
Assist members with scheduling appointments, navigating care, and resolving issues
Educate members on their healthcare options and coordinate access to providers
Required Qualifications
Minimum 1 year of customer service experience, preferably in health plan services
High School Diploma or GED required
Knowledge of ICD-10 and CPT codes
Ability to navigate Medicare Advantage or HMO care processes
Bilingual skills in English / Spanish, English / Vietnamese, or English / Mandarin preferred
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Concierge • Grand Rapids, Michigan, United States