Staffing and Operations Specialist

Staffing And Operations Specialist

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet and exceed best practices. Our Optimal Outcomes Model (TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

Position Summary

The Staffing and Operations Specialist plays a vital role within the Operations Workforce Management Team, responsible for ensuring seamless assignment coordination between Behavior Technicians, clients, and operators, while providing essential operational support. This position demands a keen understanding of workforce dynamics, client / family needs, and operational efficiency.

Success Measures

Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and a high level of compliance. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics :

• Fill Rate : Percentage of open positions successfully filled within a specified time frame (total shell hours as a % of total hard allocated).
• Time-to-Fill : Average duration taken to fill vacant positions from the time they are opened (shell creation to hard allocation).
• Matches per day : How many matches between a Behavior Technician schedule and a client shell schedule per day.
• Behavior Technician Dormancy % : Total dormant technicians as a % of total technicians in the market.
• Turnover Rate : Percentage of workers who leave their assignments or roles within a given period.

Duties And Responsibilities

Pay Range

$24.00 - $26.00 hourly

Qualifications

Education

Bachelor's degree in Human Resources, Business Administration, or related field preferred

Equipment And Technology Requirements

Other Competency Requirements

Working Conditions

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.