Customer Data Entry / Billing Clerk

Job Description

This is a remote position.

Anytime Fitness is the healthiest franchise opportunity on the planet. As the fastest-growing fitness franchise in the world, Anytime Fitness helps more than three million members in more than three thousand gyms around the globe get to a healthier place. Recently honored as the world’s “Top Global Franchise” by Entrepreneur magazine, Anytime Fitness offers entrepreneurs a convenient and affordable recurring-revenue business model. Franchisees enjoy the luxury of being their own boss, and are given the resources and support to achieve a healthy work / life balance. Anytime Fitness is the perfect fit for entrepreneurs seeking the opportunity to run a business that has the potential to make a profound difference in people’s lives.

The Remote Customer Data Entry / Billing Clerk supports Anytime Fitness operations by managing accurate member data, processing billing transactions, and maintaining up-to-date financial and customer records. This position ensures smooth and timely data flow between members, clubs, and the billing department.

The ideal candidate is highly organized, detail-oriented, and skilled at handling confidential financial information with accuracy and professionalism in a remote environment.

Key Responsibilities

Data Entry & Record Management

Enter and update member information, billing details, and payment data into the club management system (e.g., Club OS, ABC Fitness Solutions, or Mindbody).

Verify the accuracy of membership records, invoices, and payment information.

Process new memberships, renewals, and cancellations in compliance with company policies.

Maintain organized and secure digital records of all customer and billing data.

Assist in generating daily, weekly, and monthly reports for management.

Billing & Financial Support

Prepare and process electronic invoices, payment adjustments, and refunds as necessary.

Monitor accounts for discrepancies and resolve billing errors promptly.

Coordinate with club managers and accounting teams to reconcile member accounts.

Assist with monthly billing cycles and ensure timely processing of all payments.

Communicate with members via email or phone regarding billing inquiries, payment issues, or account updates.

Customer Service

Provide excellent customer support by responding to member inquiries in a professional and courteous manner.

Escalate complex billing or data issues to the appropriate department or supervisor.

Ensure member satisfaction by providing clear and accurate information about billing procedures.

Requirements

Education & Experience :

High school diploma or equivalent required or a related field preferred.

1–2 years of experience in billing, accounting, or data entry (remote experience preferred).

Experience in the fitness, hospitality, or service industry is a plus.

Skills & Competencies :

Strong attention to detail and data accuracy.

Basic understanding of billing and invoicing processes.

Proficiency with Microsoft Excel, Google Sheets, and data management tools.

Familiarity with club management or CRM software (e.g., ABC Fitness Solutions, Mindbody, or Club OS).

Excellent organizational, problem-solving, and communication skills.

Ability to maintain confidentiality and handle sensitive information.

Self-motivated with the ability to work independently in a remote environment.

Working Conditions

Fully remote role; requires reliable internet connection and a secure workspace.

Standard weekday business hours, with flexibility for different time zones if necessary.

Communication primarily through email, virtual meetings, and internal messaging platforms.

Benefits

Competitive hourly pay or salary commensurate with experience.

Benefits may include paid time off, health coverage, and complimentary Anytime Fitness membership.

Career advancement opportunities in administrative, finance, or operations roles.

Requirements

Education & Experience : Bachelor’s degree in Business Administration, Sports Management, or related field (preferred). 3–5 years of experience in fitness club or hospitality management. Proven track record in sales, operations, and team leadership. Skills & Competencies : Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Knowledge of fitness industry trends, equipment, and best practices. Proficiency in CRM and club management software. Ability to manage budgets and analyze performance metrics. Working Conditions Full-time position; may require evening and weekend availability. Fast-paced environment with frequent interaction with staff and members.