Customer Service Engineer

Description

/Preferred Qualifications

Involvescollecting, cleaning, and interpreting complex data to uncover trends, patterns, and actionable insights, helping businesses make informed decisions, improve efficiency, and spot growth opportunities through reports, dashboards, and presentations using tools like SQL, Excel, Tableau, or Power BI, often requiring strong analytical skills and relevant degrees in fields like Math, Stats, or Computer Science.

Key Responsibilities

• Data Collection & Cleaning:Gathering data from various sources (databases, APIs) and preparing it for analysis by handling missing values and inconsistencies.

• Analysis & Interpretation:Using statistical techniques to analyze data, identify trends, and answer key business questions.

• Reporting & Visualization:Creating clear reports, dashboards, and visualizations (charts, graphs) to present findings to stakeholders.

• Collaboration:Working with technical (IT, Data Scientists) and non-technical (management, marketing) teams to understand needs and deliver insights.

• Strategy Support:Providing data-driven recommendations for business strategy, process improvements, and identifying new opportunities.

Common Tools & Skills

• Tools:SQL, Excel, Tableau, Power BI, Python, R, Google Sheets.

• Skills:Analytical thinking, problem-solving, attention to detail, communication, statistical knowledge, database management, data mining, and data modeling.

Typical Duties

• Developing and maintaining databases and data collection systems.

• Performing ad-hoc analysis for specific projects.

• Monitoring Key Performance Indicators (KPIs) and business metrics.

• Supporting forecasting and customer segmentation projects.

Minimum Qualifications

Master's Level Degree and related work experience of 3 years;

Bachelor's Level Degree and related work experience of 5 years

Base Pay Range: $31.78 - $54.04 Per HourPrimary Location: USA-TX-Richardson-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.