Delivery Lead Associate Director

Role Summary
The Delivery Associate Director is responsible for leading and driving high-impact operations delivery across one or more service areas. This person ensures quality, efficiency, and client value by aligning delivery outcomes with business objectives and operational excellence. They partner deeply with internal delivery leadership, cross-functional teams, and client stakeholders to sustain performance, embed continuous improvement, and support strategic growth. This role focuses on execution, operational performance, and delivery leadership rather than direct sales or account expansion.

Key Responsibilities

Delivery Leadership

• Lead end-to-end delivery operations for assigned programs or service lines, ensuring operational commitments are met on time, within quality standards, and aligned to contractual SLAs/KPIs.

• Define, implement, and refine delivery processes, governance, and controls that improve operational predictability and service quality.

• Partner with senior delivery leadership to align on priorities, forecast demand, balance supply, and advise on escalation and risk mitigation.

• Act as a senior escalation point for delivery issues, resolving complex challenges that impact performance or client satisfaction.

Client and Stakeholder Engagement

• Maintain strong relationships with key client stakeholders and internal leadership to ensure delivery outcomes align with expectations and long-term operational goals.

• Represent delivery performance, forecasts, risks, and improvement plans to senior stakeholders.

• Collaborate with internal counterparts (e.g., Technology, Strategy, Quality, HR) to ensure integrated delivery and shared accountability for outcomes.

People Leadership and Development

• Develop and mentor senior managers and team leads, setting clear expectations, performance objectives, and career growth pathways.

• Promote a culture of continuous improvement, accountability, and development within delivery teams.

• Lead workforce planning and skill development initiatives to ensure the right talent mix for current and future delivery needs.

Operational Excellence and Improvement

• Use data-driven insights to identify operational improvement opportunities and lead initiatives that enhance efficiency, reduce costs, and strengthen quality controls.

• Sponsor delivery excellence programs, including process design, automation, and analytics adoption where appropriate.

• Ensure compliance with internal frameworks and external regulatory or contractual requirements.

Basic Qualifications

• Minimum of 10 years experience in operations delivery, program management, or service delivery leadership, preferably in a large global services environment.

• Minimum of 5 years experience managing client relationships

• Minimum of 3 years experience managing a P&L

Preferred Qualifications

• Prior BPO/BPS

• Customer Experience and/or Supply chain

• Exposure to AI technologies/transformation

Professional Skills

• Proven ability to lead cross-functional teams and manage complex delivery portfolios.

• Strong stakeholder management and communication skills, with experience interacting at senior levels.

• Demonstrated track record of driving operational performance improvements and leading organizational change.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 02/07/2026 and open for at least 3 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role LocationAnnual Salary Range

California$163,000 to $413,600

Cleveland$150,900 to $330,900

Colorado$163,000 to $357,400

District of Columbia$173,500 to $380,500

Illinois$150,900 to $357,400

Maryland$163,000 to $357,400

Massachusetts$163,000 to $380,500

Minnesota$163,000 to $357,400

New York$150,900 to $413,600

New Jersey$173,500 to $413,600

Washington$173,500 to $380,500

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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For details, view a copy of the Accenture Equal Opportunity Statement

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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