1755 Vendor Performance Manager

Job Description

Job Description

Duties :

• Performance Management & Reporting
• KPI & SLA Oversight : Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.
• Data Analysis : Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends.
• Translate complex data into actionable insights for both internal stakeholders and vendor leadership.
• Operational Process Optimization : Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to significantly boost internal operational efficiency.
• Establish Scalable Infrastructure : Proactively architect scalable operations for all new initiatives and pilots.
• Partner with planning teams to ensure vendor capacity is fully aligned with short-term and long-term business forecasts.
• Business Reviews : Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth.
• Forecasting & Capacity : Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts.

Strategic Partnerships & Improvement

Skills : Required Qualifications

Preferred (Great to Have)

The hiring range for this position is $76 to $86 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.