Rental Housing Customer Service Representative

Rental Housing Customer Service Representative

Leidos is seeking a part-time Rental Housing Customer Service Representative at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

Responsibilities

As a Rental Housing Customer Service Representative, you will :

• Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.
• Handle backup calls from the public regarding buying homes and servicing their loans.
• Provide information and resources to customers to deliver customer service excellence.
• Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Document customer phone communications in an internal database.

Qualifications

To be a successful Rental Housing Customer Service Representative, you will possess :

Required Qualifications :

Preferred Qualifications :

Join our team and enjoy Leidos employee benefits, including :

The pay for this position is $18-$20 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com / careers / pay-benefits.

Leidos is an equal opportunity employer / disability / vet.