Das Nachunternehmer-Segment von Cosuno befindet sich in einer starken Wachstumsphase. Um dieses Wachstum nachhaltig abzusichern, bauen wir eine neue Customer Success Struktur speziell fr dieses Segment auf. Als Customer Success Manager gehrst du zu den ersten Personen, die diesen Bereich formen und langfristig prgen.
Du begleitest unsere Nachunternehmer nach Vertragsabschluss, fhrst sie durch ein strukturiertes Onboarding, untersttzt und analysierst die Nutzung, erkennst Risiken frhzeitig und entwickelst Accounts aktiv weiter. Du sorgst dafr, dass unsere Kunden das Produkt nicht nur verstehen, sondern konkrete, messbare Ergebnisse erzielen.
Hier packen alle mit an: Du arbeitest nicht nur operativ im Tagesgeschft, sondern baust Prozesse und Strukturen aktiv mit auf. Du testest neue Anstze, bewertest deren Erfolg und prgst so das Fundament fr nachhaltigen Customer Success im Nachunternehmer-Segment.
Du bearbeitest Kundenanfragen per E-Mail, Telefon oder Chat - schnell, empathisch und lsungsorientiert
Du erstellst Analysen und Reportings zum Nutzungsverhalten der Kunden, um Risiko oder Upsell Signale zu identifizieren und gezielte Manahmen einzuleiten
Hierzu arbeitest du eng mit dem Sales & Product Team zusammen
Du arbeitest eng mit Sales und Product zusammen, um Kundenfeedback weiterzugeben und Verbesserungspotenziale aufzudecken
Du erklrst unsere Plattform in einem mageschneiderten Onboarding und hilfst bei Fragen zur Nutzung, Einrichtung oder zu Funktionen
Kunden durch Schulungen, Webinare und strukturierte Enablement Inhalte weiterentwickeln.
Mind. 2 Jahre Erfahrung im Customer Success, Account Management oder in einer vergleichbaren Rolle, idealerweise im B2B SaaS und Sales Umfeld.
Du hast Freude daran, anderen zu helfen, bist empathisch, dabei aber stets ziel- und lsungsorientiert
Du bist strukturiert, zuverlssig und priorisiert eigenstndig
Du bist ein Kommunikationstalent, sowohl in der direkten Kundeninteraktion als auch in Workshops oder Webinaren.
Du bist daten-affin, arbeitest gekonnt mit KPIs und hilfst uns dabei Nutzungsdaten zu interpretieren und Kundenerfolg so messbar zu machen
Du testest neue Anstze, bewertest kritisch, was funktioniert, und baust Prozesse aktiv von Null auf - eigeninitiativ und mit unternehmerischem Mindset.
Deutsch auf Muttersprachniveau (C2) ist unerlsslich; weitere Sprachkenntnisse sind von Vorteil.
Du gestaltest eine neue Customer Success Organisation im Nachunternehmer-Segment von Anfang an mit.
Du bernimmst direkte Verantwortung fr Retention, Wachstum und Kundenerfolg in einem strategisch wichtigen Segment.
Du arbeitest eng mit Product, Sales, Support und Management zusammen und siehst den Impact deiner Arbeit unmittelbar.
Du profitierst von flexiblen Arbeitsmodellen, moderner Ausstattung und einer offenen, transparenten Kultur.
Teilnahme an Firmenevents und regelmigen Teamevents (sowohl offline als auch online).
Offene Feedback-Kultur mit regelmigen 1:1-Meetings und Entwicklungsgesprchen.
Cosuno Revolutionizing construction through technology.
We are Cosuno a fast-growing tech startup that is making the construction industry more efficient and transparent with our digital platform for tenders and procurement processes. Our goal: to solve the most complex challenges in the industry with innovation and simplicity.
Why Cosuno?
Artificial intelligence is the key to our solution: it analyzes millions of price data points and helps construction companies create precise and efficient bids. This not only saves our customers time but also helps them avoid unnecessary costs.
But for us, it's not just about technology it's about the people who drive it. At Cosuno, you will work with creative minds who are reshaping the construction industry. We believe in diversity because we know that the best ideas come from different perspectives. An integrative and inclusive work environment is a matter of course for us.
Join us Build the future of construction.
Customer Success Manager • New York, NY, United States
We're looking for a customer-obsessed CSM to own relationships with a portfolio of 50+ law firms and clients who are using AI to transform how they work.This is a high-impact, hands-on role where y... Show more
We are looking for a highly motivated Customer Success Leader, who will drive and execute a strategic vision to ensure our customers receive the maximum value from each aspect of our product offeri... Show more
Adaptive Customer Success Role.Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks.Founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scale... Show more
Customer Success is the front line of VTS's retention engine.As a Customer Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they ... Show more
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.As a Customer Success Manager, you'll own relationships ... Show more
You'll transform grassroots product love into thriving team and enterprise accounts.Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the... Show more
Own day-to-day relationships with capital markets teams at major investment banks, from onboarding through ongoing usage.Become a true product expert across the full breadth of the platform, and te... Show more
Customer Success Manager at Campfire.As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success.You w... Show more
Nevis Customer Success Manager.Nevis is building the world's first AI wealth management platform.In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platfor... Show more
Founded in New York and backed by top-tier venture capital firms, Plural is the AI-native operating system for enterprise infrastructure.The AI era has triggered a 10x explosion in code output, but... Show more
Cedato is the leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply and results.We provide a suite of video so... Show more
Customer Success Manager, Enterprise.At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.Our unique data and... Show more
As a Customer Success Manager, you'll own onboarding, adoption, and ongoing success in Siro deployments with field sales teams.This is a highly cross-functional role and CSMs at Siro are true nodes... Show more
Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more
April is on the lookout for a driven Customer Success Manager to play a pivotal role in our client relationships.In this role, you'll have the unique opportunity to work hands on with our partners ... Show more
Crusoe is on a mission to accelerate the abundance of energy and intelligence.As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of ... Show more
LayerZero is looking for an experienced customer-facing professional to manage and grow our relationships with a variety of customers.The right candidate is a natural at building strong partnership... Show more
Trullion is transforming the accounting world with an AI-powered platform built for accountants and auditors.Our technology automates complex financial workflows, boosts efficiency, reduces costly ... Show more
Join the Future of Commerce with Whatnot!.Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.Whether it's trading cards, fashio... Show more
We are looking for a Customer Success Manager to join our growing team.As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achiev... Show more
){kind=logo}
