Talent.com
UPS
Senior, Customer Success - RemoteUPS • Louisville, KY, United States
Senior, Customer Success - Remote

Senior, Customer Success - Remote

UPS • Louisville, KY, United States
30+ days ago
Job type
  • Permanent
Job description

Customer Success Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. We believe in building lasting relationships with our customers, and we are seeking a passionate and customer-focused individual to join our team as a Customer Success Salesperson. If you are enthusiastic about ensuring customer satisfaction and driving retention, this could be the perfect opportunity for you.

As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling. Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.

Key Responsibilities:

  • Guide clients through the onboarding process, ensuring a smooth and positive experience.
  • Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
  • Establish and maintain strong relationships with key stakeholders.
  • Conduct regular check-ins to understand clients' evolving needs and challenges.
  • Develop and implement strategies to increase customer retention rates.
  • Proactively address potential issues and resolve customer concerns promptly.
  • Identify opportunities to upsell additional products or services based on client needs.
  • Collaborate with the sales team to explore cross-selling possibilities.
  • Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies.
  • Leverage satisfied customers to generate referrals.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Work with product development teams to relay customer feedback for continuous product enhancements.

Qualifications:

  • Proven experience in customer success or account management, preferably in a B2B environment.
  • Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
  • Excellent interpersonal and communication skills.
  • Proactive problem-solving ability and a customer-centric mindset.

Basic Qualifications:

  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
  • Employer will not sponsor a visa for this or future positions.
  • Must be currently located in the same geographic location as the job or willing to relocate yourself if relocation assistance is not included.
  • Prefer a Bachelor's Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Create a job alert for this search

Senior, Customer Success - Remote • Louisville, KY, United States

Similar jobs

Customer Success Specialist | Travel Services

TravelbynightLouisville, Kentucky, United States
Remote
Part-time
Quick Apply

Do you enjoy helping people, staying organized, and creating positive customer experiences?.We're looking for individuals who enjoy working with clients and are interested in learning about the tra... Show more

Store Manager in Training

CVS HealthShepherdsville, KY, United States
Full-time

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who ... Show more

 • Promoted

Pursue Your Passion with Purpose

MDA EdgeShepherdsville, KY, United States
Full-time

Healthcare Quality Assurance Supervisor.The Healthcare Quality Assurance (QA) Supervisor is responsible for communicating quality policies and objectives to support overall healthcare compliance wi... Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesScottsburg, IN, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Restaurant Delivery - Receive 100% of Customer Tips

DoorDashOtisco, IN, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Become a Surrogate, give the miracle of life, and earn up to $115,000 from home!

Giving Tree SurrogacyAustin, IN, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more

 • Promoted

Implementation Supervisor II

UPS USFairdale, KY, United States
Full-time

The Implementation Supervisor II is responsible for managing multiple client implementations and operational projects of varying size and complexity throughout the United States and Mexico.This rol... Show more

 • Promoted

Client Success Manager

Oasis SolutionsLouisville, KY, United States
Full-time

Oasis Solutions Sales And Client Success Manager.Oasis Solutions is your local NetSuite, Sage 100 and Sage Intacct partner providing business management software solutions to small and mid-sized bu... Show more

 • Promoted

Telemetry Unit - Travel Registered Nurse

Trusted HealthScottsburg, IN, US
Full-time

Trusted is seeking an experienced nurse for this exciting travel nursing assignment.Trusted has streamlined the travel nursing experience by enabling nurses to apply directly to jobs without the ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausShepherdsville, KY, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Delivery Driver - Receive 100% of Customer Tips

DoorDashOtisco, IN, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Outside Sales Representative – Remote Insurance

Platinum Supplemental Insurance, Inc.Scottsburg, IN, US
Remote
Full-time

Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac... Show more

 • Promoted

Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.

Meridian.aiShepherdsville, KY, US
Remote
Full-time

Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more

 • Promoted

Work From Home

Remote JobsScottsburg, IN
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more

 • Promoted

Senior Director, Customer Success Air & Water

GE AppliancesLouisville, KY, United States
Full-time

Senior Director, Customer Success Air & Water.The Customer Success Leader will define and execute the strategy for all post-sales support across our Air & Water business.This executive will unify ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausShepherdsville, KY, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Client Success Manager

FetcherrLouisville, KY, United States
Full-time

Fetcherr builds responsible AI that transforms market complexity into measurable profit growth.At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, g... Show more

 • Promoted

Senior, Customer Success - Remote

UPSLouisville, KY, United States
Remote
Permanent

Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better ever... Show more

 • Promoted

Customer Success Project Manager

Vivid ImpactLouisville, KY, United States
Full-time

Customer Success Project Manager.The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately,... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersOtisco, IN
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more