Mitigation Project Coordinator

Paul Davis Emergency Services Project Coordinator

Do you enjoy playing a support role to help your teammates be successful? Are you an empathetic person who enjoys communicating with customers? Do you like to work at a fast-pace with shifting priorities and deadlines? Can you plan and prioritize your day without being micromanaged? Can you dig into the details within systems and understand the next steps? Do you enjoy repetitive administrative tasks?

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Basic Functions:

• Supervises and responds to all activities of emergency services work related to assigned program work and tasks assigned by Operations Manager
• Schedules and supervises projects assigned, to successful completion.
• This Project Coordinator role is a developmental role and functions may be added over time.
• The Project Coordinator will be expected to take on more responsibility in due time based upon their desire, initiative & performance.

Basic Requirements:

• High School Diploma or equivalent
• Mitigation experience is a plus but not required
• Highly Organized
• Ability to multi-task and prioritize
• High level communicator
• High aptitude in Microsoft office
• Dependable transportation
• Cell phone

Evaluated On:

• Performance versus annual goals
• Skill Development versus Annual Skill Development Goals
• Quality of overall business performance

Overall Duties Include:

• Coordinates monitors and supervises customer/homeowner quality service on a day to day basis.
• Ensures that all QA/Warranty work on an ongoing basis is completed as it arises.
• Provides input to other management based on observations from the field
• Professionally represent the Paul Davis Vision and Values.
• Interface with Emergency Services Operations Manager in the preparation of new losses on all new projects.
• Maintain constant communication with property owner.
• Schedule the completed job tasks to include but not limited to update all job management software, update files, ensure technicians performance
• Start job in a timely manner.
• Secure necessary permits.
• Administer work orders or schedule employee assignments.
• Inspect all assigned projects for progress.
• Maintain documentation on personal inspections and project flow.
• Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
• Manage job to speedy conclusion
• Interface with Emergency Services Operations Manager regarding project progress, completion, and conditions.
• Professionally handle any and all complaints.
• Manage final walk, scope completion, and signed COC at completion of all EMS projects
• Deliver job file for closing.
• Estimate emergency services billing and come to an approved scope of repairs with insurance adjusters and/or homeowners as the need arises.
• Participate in the A/R collections
• Participate in reconstruction and contents job duties as the work flow dictates.
• Participate in marketing and business development as assigned.
• Complete special assignments as requested by Supervisor.

Hours:

• A typical shift for this position is 7am 5pm, Monday Friday.
• May be asked to contribute and participate in the on-call rotation.

Reward:

• Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
• Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.

Compensation: $45,000-$55,000

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results