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Genesis Consulting Partners, LLC
SAP Concur OCM LeadGenesis Consulting Partners, LLC • Washington, DC, United States
SAP Concur OCM Lead

SAP Concur OCM Lead

Genesis Consulting Partners, LLC • Washington, DC, United States
30+ days ago
Job type
  • Full-time
Job description

OCM Consultant

Genesis Consulting is seeking an experienced, forward-thinking OCM Consultant with a passion for growth and business transformation. The OCM Consultant will lead the change strategy and user adoption efforts for the implementation of an automated, web-based Travel Management System (TMS) built on SAP Concur for a Federal Client. The OCM Consultant will ensure a smooth transition to a modernized, integrated TMS that preserves the client's structured approval processes while improving automation, compliance, and traveler experience. This role is critical to achieving enterprise-wide adoption across diverse traveler populations and maintaining operational continuity during system replacement.

Duties and Responsibilities:

  • Change Strategy & Governance
  • Develop and execute a comprehensive OCM strategy aligned with the client's governance structure and divisional approval hierarchies.
  • Conduct stakeholder impact assessments across all 14 divisions and traveler groups.
  • Establish change governance, sponsorship alignment, and division-level change champion networks.
  • Coordinate closely with the Program Manager and technical implementation team to align change activities with system design and deployment milestones.
  • Stakeholder Engagement & Communications
  • Develop and implement a targeted communications plan addressing executives, division leadership, travel approvers, finance personnel, and travelers.
  • Communicate changes to Travel Authorization (TA) workflows, approval hierarchies, and reimbursement processes.
  • Prepare executive briefings and adoption dashboards to monitor organizational readiness and risk.
  • Business Process Transition Support
  • Support transition from the client's current GDS-connected online reservation system to SAP Concur while maintaining continuity of operations.
  • Ensure users understand updated workflows for: Travel Authorizations (TA) Reservation booking Automated reimbursement claim submission Audit and compliance checkpoints
  • Coordinate change impacts associated with integration to monitoring systems, reimbursement systems, and audit services.
  • Training & Adoption
  • Conduct training needs analysis for all Traveler categories.
  • Develop role-based training materials, job aids, quick reference guides, and process documentation.
  • Support training delivery (virtual and in-person as required).
  • Partner with the customer service support desk to ensure readiness for post-go-live traveler assistance.
  • Readiness & Post-Go-Live Support
  • Lead organizational readiness assessments prior to deployment.
  • Support User Acceptance Testing (UAT) from a business adoption perspective.
  • Monitor adoption metrics, help desk trends, and traveler feedback post-go live.
  • Recommend and implement corrective actions to improve compliance, efficiency, and user satisfaction.

Requirements:

  • Minimum 57 years of Organizational Change Management experience supporting federal or highly regulated environments.
  • Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems.
  • Experience with SAP Concur or comparable federal travel systems (e.g., ETS2).
  • Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management.
  • Experience supporting large, multi-division organizations (2,000+ users).
  • Proven ability to align change strategy with compliance-driven business processes and audit requirements.

Preferred Competencies:

  • Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations.
  • Familiarity with FFIEC-related operational environments.

Minimum Education:

  • Bachelor's Degree in Computer Science, IT, or related field. Master's Degree preferred.

Certifications:

  • Prosci, CCMP, or equivalent change management certification preferred.

Other:

  • U.S. Citizenship is required.
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SAP Concur OCM Lead • Washington, DC, United States

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