Manage and audit user roles, permissions, and access requests to ensure compliance and platform security. Act as the primary point of contact for process owners and users, providing prompt assistance for issues. Triage, troubleshoot, and escalate technical problems to appropriate teams when necessary. Monitor and respond to inquiries through the designated communication channel, ensuring timely support. Deliver clear guidance and support to users across business units, fostering a positive experience. Develop and maintain training resources, including user guides, FAQs, and video tutorials. Conduct onboarding and refresher sessions to drive platform adoption and literacy. Analyze user engagement metrics to identify trends and recommend improvements for adoption. Identify and implement workflow enhancements to improve user experience and efficiency. Maintain accurate documentation of platform processes, configurations, and user guides. Support reporting needs related to platform usage, issues, and enhancements. Assist with Business Continuity projects as required.
35 years of experience in business continuity, risk management, or platform administration. Hands-on experience with SaaS platforms and providing user support in an enterprise environment. Knowledge of ISO 22301 or related standards, and/or a solid understanding of the Business Continuity Management lifecycle and IT concepts. Proficiency in key tools, including Microsoft Office (Word, Excel, PowerPoint, Access, SharePoint), ServiceNow, Jira, and other collaboration platforms. Strong communication skills, with the ability to deliver clear, concise, and compelling analysis, documentation, and presentations. Proven ability to collaborate effectively with cross-functional teams across the organization. Excellent organizational and administrative skills, including experience developing project plans and meeting deadlines. Self-starter and team player, capable of working independently with minimal supervision. Preferred qualifications: Undergraduate degree or equivalent experience, and professional certifications such as CBCP or MBCI.
Business Continuity Program - administrator • Lehi, UT, United States
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