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DRAGADOS
Senior IT Support SpecialistDRAGADOS • Brookhaven, GA, US
Senior IT Support Specialist

Senior IT Support Specialist

DRAGADOS • Brookhaven, GA, US
30+ days ago
Job type
  • Full-time
Job description

Respond to user questions and requests for assistance via phone, email, or in person.

  • Diagnose and troubleshoot hardware, software, and network problems.
  • Guide users through problem-solving steps and provide technical support to ensure productivity.
  • Maintain professionalism and provide timely, accurate customer service.

Installation and configuration

  • Install and configure new hardware, software, operating systems, and peripherals like printers.
  • Set up workstations for new employees, including creating user accounts and granting necessary access.
  • Assist with the deployment of new applications and systems.

System maintenance and security

  • Perform routine maintenance, such as applying updates and patches, to ensure stability and performance.
  • Conduct regular backups to prevent data loss and perform data recovery if needed.
  • Monitor systems for potential security threats and ensure network security.

Training and documentation

  • Train employees on how to use new hardware and software effectively.
  • Create and maintain user-friendly documentation, manuals, and knowledge bases.

Other duties

  • Monitor and report on system performance, issues, and resolutions.
  • Track IT assets and manage inventory.
  • Liaise with vendors and external support providers when necessary.
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Senior IT Support Specialist • Brookhaven, GA, US

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