Client Development Manager (CRE Startup)

Client Development Manager

Location : Remote

Industry : Commercial Real Estate Technology / SaaS

Position Overview

Serve as the primary relationship manager for a large portfolio of commercial real estate clients, from onboarding through renewal

Deliver a top-tier client success experience by proactively engaging with executive, portfolio, and site-level stakeholders

Build strong partnerships to drive retention, satisfaction, and long-term account value

Identify and execute account expansion opportunities through upselling and cross-selling to new properties within client portfolios

Develop and manage customer success plans focused on measurable outcomes and adoption milestones

Act as a trusted advisor, facilitating executive business reviews and building referenceable client relationships

Collaborate with product and operations teams to resolve client issues, advocate for client needs, and inform product enhancements

Track success metrics, ensure accountability across internal and client teams, and support strategic customer growth initiatives

What We Need You to Have

A customer-first mindset and the drive to deliver white-glove experiences at scale

5+ years of experience managing strategic client relationships across complex organizations

A commercial sensibility and track record of successfully growing ARR within existing accounts

Ability to navigate multi-tiered client structures and build influence across varying stakeholder levels

A consultative and solutions-oriented approach to problem-solving, paired with clear communication and follow-through

Entrepreneurial energy and the ability to work cross-functionally in fast-paced, high-growth environments

Confidence, adaptability, and emotional intelligence in managing client expectations and delivering results

Hunger to build meaningful relationships and grow accounts through both value delivery and strategic expansion

Requirements

Strong communication skills with the ability to tailor messaging for dynamic audiences

Experience building long-term client relationships across multiple industries or regions

Exceptional organizational skills and the ability to manage multiple priorities

Strong customer orientation, with the ability to identify pain points and match solutions

Experience in SaaS or enterprise technology preferred

Bachelor’s degree required