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Claims Technical LeadVirtualVocations • Alpharetta, Georgia, United States
Claims Technical Lead

Claims Technical Lead

VirtualVocations • Alpharetta, Georgia, United States
2 days ago
Job type
  • Full-time
Job description
Serving as a key resource for claims-related inquiries, the full-time remote Claims Technical Lead will mentor new hires, ensure effective case management, and monitor performance metrics to support the claims team. Key responsibilities Act as the main point of contact for case managers regarding claims-specific questions Conduct training and development for new hires and existing staff, ensuring effective use of risk management skills Monitor KPIs and workload balancing for case managers to meet service level commitments Required qualifications Bachelor's degree in health administration, business, or a related field 4 or more years of job-related experience 2 years of case management experience in STD/LTD, Life, Absence Management, or a related field Strong understanding of contracts, plans, and products Excellent critical thinking and decision-making skills
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Claims Technical Lead • Alpharetta, Georgia, United States

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