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The Panther Group
IT Help DeskThe Panther Group • Boston, MA, US
IT Help Desk

IT Help Desk

The Panther Group • Boston, MA, US
7 days ago
Salary
$30.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

The Panther Group is seeking an IT Help Desk Support Specialist for our client in downtown Boston. This person will provide hands-on technical support for a dynamic end-user environment. This is a W2 consulting opportunity supporting day-to-day IT operations, user onboarding, and issue resolution across software, hardware, and enterprise systems.

Key Responsibilities:
  • Provide support and troubleshooting for a wide range of software applications and hardware systems to enable end users to perform their roles effectively
  • Manage onboarding of new users, including creation of Active Directory accounts, email, application access, and VPN setup
  • Create and manage Microsoft Office 365 (M365) Exchange mailboxes, shared calendars, and distribution groups; assign appropriate permissions
  • Administer Active Directory security groups and maintain on-premises file share permissions
  • Monitor and manage help desk tickets in ServiceNow, including processing requests and triaging issues to appropriate support teams
  • Respond promptly and effectively to IT Help Desk requests from users, vendors, and internal teams
  • Execute proper offboarding procedures, including account deactivation and access removal
  • Provide remote access and VPN support, including end-user guidance and training
  • Support Microsoft Windows and Microsoft Office environments
  • Utilize remote desktop tools to troubleshoot and resolve user issues
  • Maintain a professional and customer-focused approach in all communications
  • Leverage internal knowledge bases, documentation, and vendor resources to resolve technical issues
  • Advocate for end users to ensure timely, high-quality IT support across the organization
  • Perform additional duties and special projects as assigned

Required Skills & Experience:
  • Minimum of 3 years experience in a similar role
  • Working knowledge of Microsoft Office 365 (including MFA, SharePoint, Teams, and Exchange)
  • Experience with Active Directory user and group management
  • Familiarity with ServiceNow or similar ticketing systems
  • Strong troubleshooting skills across Windows environments, hardware, and common business applications
  • Experience supporting VPN and remote access tools
  • Excellent communication and customer service skills
Pay $30 - $33 / hour W2 Depending on Experience

#INDIT
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IT Help Desk • Boston, MA, US

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