Director Carelon Client Management - Carelon Services External Growth

Job Description

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Director Carelon Client Management - Carelon Services External Growth

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Director Carelon Client Management is responsible for leading a team of Client Partnership Directors (Account Executives) who manage strategic relationships with national and regional health plan clients across Carelon’s solution portfolio. This role focuses on driving client retention, strengthening executive-level partnerships, and identifying growth opportunities across existing accounts by aligning Carelon solutions to evolving market and client needs. The Director will balance strategic oversight with operational execution, ensuring teams are effectively supporting day-to-day client needs, delivering measurable value, and proactively positioning additional solutions to expand revenue within assigned accounts.

How you will make an impact:

• Develops and implements client retention and account growth strategies by guiding teams to identify upsell and cross-sell opportunities across Carelon’s solution portfolio and aligning offerings to client-specific needs and market trends.

• Ensures client deliverables and contractual obligations are consistently met by overseeing team execution, including performance reporting, quarterly and monthly business reviews, and ensuring accurate setup and administration of benefits and claims operations.

• Provides strategic direction and coaching to Client Partnership Directors on client engagement, executive presentations, and relationship management to strengthen partnerships and improve client satisfaction and retention.

• Partners with leadership to identify market trends (e.g., regulatory changes, interoperability, AI, and emerging care delivery models) and translates insights into actionable strategies that position Carelon as a proactive, value-driven partner.

• Supports system implementations and migrations by ensuring alignment between client expectations, operational teams, and technical requirements, acting as an escalation point for complex client or operational issues.

• Leads, mentors, and develops a team fostering a high-performance culture focused on accountability, client outcomes, and continuous improvement, while scaling the team to support business growth.

• Drives consistency in client management practices, including cadence of client touchpoints (weekly, monthly, quarterly), quality of reporting, and overall client experience across the portfolio.

Minimum Requirements:

Requires a BA/BS and a minimum of 10 years of account management and/or operations experience in the managed care industry; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experience:

• MBA preferred.

• Deep knowledge of Carelon or similar managed care service models, with experience supporting multi-solution portfolios (e.g., specialty care, post-acute, palliative care, or other point solutions) within health plan clients preferred.

• Strong payer-side experience across multiple lines of business (Commercial, Medicare, Medicaid), with the ability to navigate complex health plan environments and stakeholder structures preferred.

• Demonstrated leadership experience managing and developing account management teams, including coaching on client engagement, executive presentations, and driving consistency in client management practices preferred.

• Proven ability to drive client retention and growth by identifying upsell/cross-sell opportunities, leveraging data and performance insights, and aligning solutions to evolving client needs and market trends preferred.

• Experience interacting confidently with executive-level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.

• Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties preferred.

• Proficient of Microsoft Office products Excel, Teams, Outlook, PowerPoint, and Word preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $172,392 to $258,588.

Locations: Illinois

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Director

Workshift:

1st Shift (United States of America)

Job Family:

SLS > Sales Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact < for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.