OPS GOVERNMENT OPERATIONS CONSULTANT III - 64906084

OPS GOVERNMENT OPERATIONS CONSULTANT III - 64906084

This position requires you to work on site at one of our facilities located throughout Broward County. This is an OPS (Other Personal Services) position and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

As a member of the Organizational Development Team of the Florida Department of Health in Broward County, the Performance Excellence Analyst is responsible to improve the quality and efficiency of operations throughout the agency through analysis of business data and establish improvements to processes and organizational effectiveness. This role includes the use of advanced technical skills and tools such as Office 365, Project, Visio, Publisher, SharePoint, Adobe Pro and Excel for procedures, protocols, and process mapping. This position reports to the Director of Performance Excellence and the essential duties are as follows:

• Procedures and Protocols: Is responsible to provide consultation, technical assistance, & feedback to managers & staff for the writing, revision, and implementation of DOH-Broward procedures & protocols per established timeframes. Independent technical writing, composition, editing, maintenance, and refine policies and procedures of the organization within established timeframes. Establish and maintain procedure tracking database. Create corresponding process maps for procedures and protocols.
• Accreditation: is responsible for documentation, training staff, attending Performance Management meetings, writing procedures and plans to maintain and meet Public Health Accreditation/Reaccreditation requirements.
• Customer Service: Developing, coordinating, implementing, evaluating, & continually improving the agencies external customer service & key partner/stakeholder processes. Activities include: develops customer service training; leads the client inquiry/complaint system & other listening points; tracks resolution of the client inquiry/complaint resolution process; oversight of call system contracts; develops & implements customer service standards; coordinates survey processes & oversees analysis of business results; reviews results of customer/ client satisfaction surveys, develops recommendations jointly with managers regarding improvement cycles & monitors results.
• Quality/Process Improvement: Is responsible to provide training, consultation, technical assistance, & feedback to managers & staff in the identification, development, mapping, & re-engineering of key processes & business results with action / improvement plans to close performance gaps and support policies and procedures. Analyzes & facilitates improvement cycles & improvement teams including workgroups, councils, & committees. Facilitates improvement teams. Implements the organization's quality improvement process, provides technical assistance and consultation for programmatic plan implementation. Researches and analyzes industry best practices and benchmarks.
• Strategic Planning: Assists in the organization's strategic planning process and provides technical assistance and consultation for programmatic strategic plan implementation.
• Consulting and training: Collaborates with managers & supervisors to provide consultation, technical assistance & training opportunities on local, state, & national levels. Participates in public speaking engagements to the community & other organizations as requested. Performs additional duties as required.

Knowledge of basic management principles and practices. Knowledge of the methods of data collection and analysis. Ability to coordinate a consultative program designed to ensure the resolution of managerial and operational problems. Ability to determine work priorities and ensure proper completion of work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Ability to formulate policies and procedures. Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities. Ability to organize data into logical format for presentation in reports, documents, and other written materials. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices. Ability to conduct fact finding research. Ability to work independently. Ability to solve problems and make decisions.

Willing to work before, during and/or beyond normal work hours or days in the event of an emergency. This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. This position is a full-time, in-office position. Willing to physically come in the office to perform the duties & responsibilities of the positions. Technical writing experience. Experience drafting procedures and working with management to revise and implement them. Experience implementing quality improvement processes. Work experience giving presentations in the community. Experience creating process maps.

Bachelor degree or higher from an accredited college or university with a major in Public Health, Business Administration, Public Administration, English or another related field. A minimum of one year experience with data analysis. A minimum of one year work experience with databases. A minimum of one year experience handling customer inquiries and grievances. Valid driver's license free of major infractions and access to an automobile to be utilized for work purposes and receive reimbursement for mileage.

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. To be the Healthiest State in the Nation. Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement.

Work Location: FORT LAUDERDALE, FL, US, 33315