Talent.com
Mercor
Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)Mercor • Maricopa, Arizona, US
Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)

Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)

Mercor • Maricopa, Arizona, US
30+ days ago
Salary
$35,000.00 yearly
Job type
  • Full-time
  • Remote
Job description
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.**Note: This role is open only to candidates currently residing in Latin America. Applicants outside Latin America will not be considered.** # **About the Role** Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience. You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy. Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies. Note: This is a **remote, 6-day/week** role requiring **substantial overlap with Pacific Time (PT/PST)** working hours. # Key Responsibilities - Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. - Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. - Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. - Surface systemic patterns and product risks to engineering and product leadership. - Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. - Communicate with precision, professionalism, and empathy. # **Qualifications** - Ability to debug web applications, likely coming from either a - Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. - Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR - 2-5 years of experience supporting customers on such web applications. - Comfortable with _AI systems_ — you’ve played with LLMs, agents, or generative models. - Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents). - Ability to understand model outputs, failure modes, hallucinations, and feedback loops. - Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus. # **About Mercor** Mercor is at the intersection of labor markets and AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion.
Create a job alert for this search

Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour) • Maricopa, Arizona, US

Similar jobs

Physical Security Support Engineer - Remote

New Era TechnologyMaricopa, AZ, United States
Remote
Full-time +1

OverviewPhysical Security Support Engineer - RemoteJoin New Era Technology, where People First is at the heart of everything we do.With a global team of over 4,500 professionals, we are committed t... Show more

 • Promoted

Sales Technical Solutions Engineer - Remote Work

BairesDevMaricopa, AZ, United States
Remote
Full-time

Sales Technical Solutions Engineer - Remote WorkWe are seeking a Sales Technical Solutions Engineer to join our team.As a technical expert who bridges the gap between client needs and BairesDev's s... Show more

 • Promoted

Become a Surrogate, give the miracle of life, and earn up to $115,000 from home!

Giving Tree SurrogacyAk-Chin Village, AZ, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more

 • Promoted

Lead Generation Specialist - Sales Development - Healthcare / Workers Compensation - REMOTE!

EK Health Services IncMaricopa, AZ, United States
Remote
Full-time

Job TypeFull-timeDescriptionAs a Lead Generation Specialist at EK Health under the supervision of the Director of Business Development, you will be the first spark in our sales engine, identifying ... Show more

 • Promoted

Audio Visual Programmer (Remote)

Abacus StaffingMaricopa, AZ, United States
Remote
Full-time

Job Summary :We are looking for a highly experienced AV Programmer to support and execute control system programming for commercial AV projects across multiple branches.This remote-based role requi... Show more

 • Promoted

Consumer Insights Analyst

Earn HausBapchule, Arizona, United States
Full-time +1

We are urgently seeking people interested in taking market research studies for well known brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Ear... Show more

 • Promoted

Work at Home - Data Entry / Customer Service - Part Time & Full Time / Remote Entry Level

Flex RemoteMaricopa, AZ, United States
Remote
Full-time +1

REMOTE WORK AT HOME - DATA ENTRY / DATA ENTRY ROLE / CUSTOMER SERVICE PART TIME / ENTRY LEVEL / START TODAYHello and thank you for taking a moment to check out our job listing - you're probably her... Show more

 • Promoted

Leadership Education Consultant (Remote) at THRIVE BEYOND DREAMS Phoenix, AZ

THRIVE BEYOND DREAMSMaricopa, AZ, United States
Remote
Full-time +1

Leadership Education Consultant (Remote) job at THRIVE BEYOND DREAMS.Are you a retired professional or a person exploring a career transition seeking a flexible and purpose-driven role that allows ... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersMaricopa, AZ
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

Sr Manager, Growth Marketing & Paid Search - Remote

California ClosetsMaricopa, AZ, United States
Remote
Full-time

Job DescriptionWe are seeking a strategic Senior Growth Marketing Manager with a strong focus on Paid Search including Bing and Google Paid Search, Demand Gen, Performance Max, and YouTube campaign... Show more

 • Promoted

Earn Side Money at Home Testing Products

Product Review JobsSTANFIELD, AZ, United States
Full-time

Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more

 • Promoted

Remote Benefits Advisor (50k-90k per year)

Professional CareersMaricopa, Arizona
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

UX / AI Designer - 99% Remote in Philly

H1b LcaMaricopa, AZ, United States
Remote
Full-time

Job Search keyword location :Enter any keyword including company name, job title in the search box.CA, IL) or enter city name, state code (e.Disclaimer :Jobs listed on h1bgrader.It is up to the dis... Show more

 • Promoted

Customer Support Specialist - Remote

Recruit MonitorMaricopa, AZ, United States
Remote
Permanent

About the job Customer Support Specialist - RemoteOur experts are the only 100% association label extra perks business around the world.Along with a customer base that consists of over 40,000 assoc... Show more

 • Promoted

Online Sales & Coaching Time Flexible Role | Remote

NU-Directions GlobalMaricopa, AZ, United States
Remote
Full-time +1

Job Title :Online Sales & Coaching - Time Flexible Role RemoteLocation :Remote USA OnlyJob Type :Independent Contractor Flexible Schedule (Full or Part Time)This is a prime opportunity for indi... Show more

 • Promoted

Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.

Meridian.aiMaricopa, AZ, US
Remote
Full-time

Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more

 • Promoted

Pharmacy Analytics Intern - REMOTE

Molina HealthcareMaricopa, AZ, United States
Remote
Full-time

JOB DESCRIPTIONJob SummaryThe Molina Healthcare Internship Program shares an objective to create a stepping stone for students who aim to be professionals and future leaders in the healthcare busin... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersMaricopa, Arizona
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Strategic Account Manager - MaxCell (Remote)

WESCOMaricopa, AZ, United States
Remote
Full-time

MaxCell is a leader in the network construction industry, offering flexible, multi-celled fabric innerduct solutions.MaxCell helps network owners and builders maximize space, reduce costs, and incr... Show more

 • Promoted

Account Manager

Rustman AgencyMaricopa, Arizona, United States
Full-time
Quick Apply

We are looking for driven and customer-focused professionals to join our team as Account Managers.This is a remote, 1099 independent contractor position offering.You’ll work with warm leads, build ... Show more