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Software Technology, Inc.
Call Center TrainerSoftware Technology, Inc. • Dallas, TX, United States
Call Center Trainer

Call Center Trainer

Software Technology, Inc. • Dallas, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Call Center Trainer

Location: Dallas

Position: Onsite

We are looking for a trainer who will be responsible for developing training material and deliver on-going training. Create lesson plans including development of training materials, Collect, review, and analyze course evaluations to assess the effectiveness of training sessions and provide appropriate recommendations.

Process/Functional Skills

  • Training Program Development: Design, develop, and update training programs and materials, including curriculum, manuals, presentations, and e-learning modules.
  • Training Delivery: Conduct training sessions for employees, new hires, or other target groups, ensuring that content is delivered effectively and engagingly.
  • Needs Assessment: Assess the training needs of employees or teams through surveys, interviews, and analysis of performance gaps.
  • Training Methodology: Utilize a variety of training methods and techniques, including classroom instruction, e-learning, workshops, on-the-job training, and simulations.
  • Feedback and Evaluation: Collect and analyze feedback from trainees and use evaluation tools to measure the effectiveness of training programs. Make improvements based on feedback and results.
  • Documentation & Reporting: Maintain accurate training records, attendance sheets, and training materials. Create & share reports on training activities and outcomes.
  • Onboarding Assistance: Assist in the onboarding process for new employees, providing training on company policies, procedures, and job-specific skills.
  • Skill Development: Enhance the skills and knowledge of employees through training programs focused on job-specific competencies, soft skills, and leadership development.
  • Compliance: Ensure that training programs are aligned with industry regulations and company policies. Stay updated on relevant laws and standards.
  • Technology and Tools: Utilize training software and tools, as well as multimedia and e-learning platforms, to enhance the training process.
  • Continuous Improvement: Continuously update and enhance training content and methodologies to keep them relevant and effective.

Behavioral Skills

  • Excellent written and verbal communication
  • The ability to prioritize tasks and meet delivery deadlines.
  • Should possess excellent presentation skills. Should be able to provide status update on PPT.
  • Trainers should be adaptable and flexible in their approach. They need to adjust their teaching methods based on the individual learning styles and needs of their audience.
  • Confidence in both subject matter knowledge and teaching ability is important. Learners are more likely to trust and engage with a trainer who exudes confidence.
  • Trainers must be well-organized to create structured training programs, manage training materials, and ensure that training sessions run smoothly and efficiently.
  • Strong problem-solving skills help trainers address these issues and keep the training on track.
  • Providing constructive feedback to learners is crucial for their growth. Trainers should be skilled at giving feedback in a supportive and constructive manner.
  • Trainers interact with a diverse range of learners. Strong interpersonal skills help trainers build rapport, gain trust, and effectively manage group dynamics.
  • Beyond teaching, trainers often mentor and guide learners in their professional or personal development. Being a positive role model and mentor is essential.

Qualification

  • 3-5 years of operations experience in a bank or in a credit union.
  • 2-4 years college in Communications, Education, or related field.
  • Experience with coaching, training, and motivating employees is required.
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Call Center Trainer • Dallas, TX, United States

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