Membership Engagement Specialist

Membership Engagement Specialist

The Membership Engagement Specialist is responsible for generating new youth and adult membership leads for continued membership growth within an assigned geographic area and with the goal of ensuring that Girl Scouting is available in all segments of the population within assigned area. Additionally, this position will offer direct support to adult and youth members in the areas of mentorship, training, troop and service unit management, and conflict resolution.

Essential Functions

• Increases the visibility and enhances the reputation of Girl Scouts, by engaging in the community through networking, collaboration, and events.
• Establishes, cultivates, and maintains partnerships and relationships with schools, community organizations, faith-based organizations, and businesses to promote and deliver Girl Scouting within assigned geographic area.
• Increases the positive impact of Girl Scouts within the Council area by meeting or exceeding annual new membership recruitment, lead generation, and retention goals for youth and adult members.
• Plans and executes events that increase community awareness of the benefits and outcomes of Girl Scouts and bring more members and volunteers to our movement.
• Provides ongoing effective support, communication, supervision, and direction managing council relationships and engagement with service units, troops, members, and volunteers.
• Prepares for conversations and visits with members and volunteers by gathering key information and setting strong objectives to achieve successful outcomes. Able to share the Girl Scout value proposition through a variety of communication venues.
• Establishes the appropriate volunteer leadership teams to meet council goals by ensuring volunteer positions are filled by recruiting, selecting, appointing, and supervising key volunteers in assigned geographic area.
• Effectively moderates and resolves conflict that is escalated by volunteers and members using established policies, protocols, best practices and good judgement.
• Adheres to the policies of the Girl Scouts of Central Texas and promotes Girl Scouting in a positive manner to the public as well as to all internal and external customers.
• Performs other duties or assists other projects as assigned.

Required Qualifications

• Two or more years knowledge of the sales and leads process, managing workflow and technology systems, and managing data, including, comprehension, analyzation and reporting of data to achieve team objectives.
• Two or more years of experience working for a membership-based, youth-based, or other related organization.
• Strong interpersonal skills, including a natural curiosity and openness about other perspectives and an ability to be diplomatic and professional when interacting with a wide variety of people and in sensitive situations.
• Ability to work effectively cross-departmentally, cultivating a culture of collaboration, and demonstrating respect for cross-departmental processes, staffing, and expertise.
• Ability to effectively interact, work, and collaborate with people of various cultural backgrounds and across departments while promoting an environment of inclusivity, respect for cross-departmental processes, staffing and expertise
• Ability to positively influence others and maintain effective relationships with key stakeholders.
• Ability to problem-solve by using critical thinking skills and by clarifying desired information, researching, locating and delivering findings and solutions.
• Strong written and oral communication, public speaking, cold calling, and presentation skills.
• High-level proficiency in Microsoft Excel, Word, and Outlook or similar productivity software.
• Ability to make a commitment to the philosophy of Girl Scouting, both nationally and locally.
• Capable of maintaining strict confidentiality, integrity, and professionalism at all times but, especially when handling sensitive information.
• Yearly membership in GSUSA is required.
• Must have and maintain a valid TX driver's license, a safe driving record, current vehicle insurance, and reliable transportation to travel within Girl Scouts of Central Texas service area.
• Satisfactory results from a criminal background check.

Education

• Bachelor's degree in a field related to the job or an acceptable combination of education and experience to meet job qualifications.

Preferred Qualifications

• Experience with CRM software tools (e.g., Salesforce), data warehouse tools (e.g., Looker), and task management software (e.g., Asana).
• Non-profit experience.
• Bachelor's degree
• Bilingual in English/Spanish.

Physical Requirements

• This is largely a sedentary role but involves walking or standing for brief periods of time and for special events.
• Frequent travel within the greater Austin area. Occasional travel throughout the rest of GSCTX's assigned geographical area, including Waco, San Angelo, Killeen, Bryan/College Station, and Brownwood. Infrequent travel opportunities outside the Girl Scouts of Central Texas region.
• Frequent use of computers and other office productivity machinery, such as copy machines and printers.
• Periodic filing will require the ability to reach, push, pull, bend, stoop or stand as necessary. Will occasionally lift office products and supplies weighing up to 30 pounds.
• Normal visual acuity and field of vision, hearing and speaking abilities, finger dexterity and repetitive hand motions for manual manipulation of a keyboard or mouse.
• Ability to read, write, and communicate verbally and in written form to express and exchange ideas and can understand, remember, and communicate routine information. Must be able to communicate via in-person, email or phone.
• Ability to compose material such as operating procedures, organization-wide communications, detailed reports, and slides to aid in presentations.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, or crouch.
• Ability to maintain emotional control under stress.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the key responsibilities of this position.

Environmental Demands

• Continuous indoor activity and exposure to florescent light.
• Some outdoor activities and exposure to weather.
• Ability to work in the office and travel 20% of time to other locations within the council jurisdiction to meet with members, collaborate with diverse community groups, and represent the Council in the community.
• Work some nights and weekends, as needed.
• Frequent work under stress and under pressure of deadlines.

Important Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position. It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity. Job descriptions are subject to change at the discretion of the Girl Scouts of Central Texas.

Girl Scouts of Central Texas is an Equal Opportunity Employer.

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