Talent.com
Dunkin'
Shift LeaderDunkin' • Eau Claire, WI, US
Shift Leader

Shift Leader

Dunkin' • Eau Claire, WI, US
30+ days ago
Job type
  • Full-time
Job description

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview:

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.


Responsibilities Include:

  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout shift including preparation of food and beverages
  • Communicate shift priorities, goals and results to restaurant team members
  • Complete shift deployment plans for shifts to ensure positions are adequately supported
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
  • Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift
  • Ensure Food Safety standards are met
  • Manage Inventory throughout the shift
  • Provide great guest service and coach restaurant team members to do the same
  • Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  • Monitor employee attendance, punctuality, and adherence to company policies.


Education/Experience:

  • Must be at least 18 years old
  • HS Diploma or GED preferred
  • Basic computer skills
  • Fluent in spoken and written English or the local language in which you serve.
  • Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
  • Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
  • Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment


Key Competencies:

  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, ice, products, boxes up to 20lbs (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space


Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.

Create a job alert for this search

Shift Leader • Eau Claire, WI, US

Similar jobs

Manager, Laboratory

Marshfield ClinicEau Claire, WI, US
Full-time +1

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.... Show more

 • Promoted

Culinary Specialist

US NavyIndependence, WI, US
Full-time

Culinary Specialists operate and manage Navy dining and lodging services, planning menus, preparing meals, managing inventories and records, and contributing directly to crew morale and readiness a... Show more

 • Promoted

Production Supervisor (Variable Shift)

NestleEau Claire, WI, United States
Full-time

Position Summary:** The Production Supervisor has the responsibility to provide decision-making and support functions for their department.This includes the responsibility to ensure adequate team ... Show more

 • Promoted

Production Associate - Move to Warroad, MN

MarvinChippewa Falls, WI, US
Full-time

Discover Warroad - a small town in northern Minnesota where community and opportunity come together.Enjoy affordable housing, a new daycare center, year-round outdoor recreation and local events.An... Show more

 • Promoted

Outside Sales Representative

Platinum Supplemental Insurance, Inc.Ettrick, WI, US
Full-time

Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac... Show more

 • Promoted

SUPV, FOH LEAD

Compass Group, North AmericaEau Claire, WI, United States
Part-time

Levy Sector **Position Title: Supervisor, FOH Lead (Part-Time) at The Sonnentag** **Pay Range** : $19.We Make Applying Easy!** Want to apply to this job via text messaging? Text **JOB** to ... Show more

 • Promoted

Production Team Member

Menards, Inc.Eau Claire, WI, United States
Full-time

Production Team Members work efficiently, in a safe manner, maintain high quality standards, and help to ensure that guest expectations are met.Positions include forklift operation, machine operati... Show more

 • Promoted

Merchandising Lead

Wal-MartEau Claire, WI, United States
Full-time +1

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.The amount you receive depends on your job classification and length of employment.It wi... Show more

 • Promoted

Shift Leader - Urgently Hiring

Dunkin' - Clairemont AvenueEau Claire, WI, United States
Full-time

Step Up, Lead On, and Keep America Running! Why Dunkin'? America runs on Dunkin', and so do our teams! We're seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders... Show more

 • Promoted

A Calling Like No Other

U.S. Marine CorpsEttrick, WI, US
Full-time

Those who put others before themselves.Who can rise up in the face of danger.This country we call home has been our haven of safety for 250 years.And it's up to us to keep it that way.There's a goo... Show more

 • Promoted

Assistant Manager

Valvoline IncEau Claire, WI, US
Full-time

Gateway Dr, Eau Claire, WI, 54701.As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager.Change’s (VIOC) service experience from all other providers.In ... Show more

 • Promoted

Top 50% Avg $84,985 /$.59 to $.62-Midwest Regional-12 Days Out - Blair, WI

Shaffer TruckingBlair, WI, US
Full-time

Shaffer offers a Regional for CDL A Drivers in the Midsouth 12 Day Out.One-year verifiable tractor trailer experience with a class A CDL. Show more

 • Promoted

Shift Leader

Pizza HutChippewa Falls, WI, US
Part-time

The person holding this supervisory position is considered a part time team member and is responsible and accountable for:  the daily operation of the restaurant, assisting the RGM with hiring and ... Show more

Shift Manager

McDonald'sEau Claire, WI, United States
Full-time

I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow.The Job for Me Get a job that inspires your best and moves you forwar... Show more

 • Promoted

Regional CDL A Drivers Needed Running Western Half of the Country and Earning $.60 to $.63 cpm-21

Crete CarrierBlair, WI, US
Full-time

Crete Carrier offers CDL A Drivers a Regional Fleet Earning $.Top 50% average $92,542 per year.One-year verifiable tractor trailer experience with a class A CDL. Show more

 • Promoted

U-Haul Moving Center General Manager

U-HaulChippewa Falls, WI, United States
Full-time

Return to Job Search U-Haul Moving Center General Manager U-Haul is looking for a responsible, motivated and thoughtful person to manage one of our moving and storage centers.As General Manager y... Show more

 • Promoted

Senior Manufacturing Excellence Manager

NestleEau Claire, WI, United States
Full-time

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide.Here, we embrace the intrinsic connections of these three pillars, harnessing their collective str... Show more

 • Promoted

SHIFT LEADER

Dunkin DonutsEau Claire, WI, United States
Full-time

Step Up, Lead On, and Keep America Running!.America runs on Dunkin', and so do our teams! We're seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders.This is your... Show more