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Teaching Strategies, LLC
Lead Partner Success SpecialistTeaching Strategies, LLC • Remote, New York, United States
Lead Partner Success Specialist

Lead Partner Success Specialist

Teaching Strategies, LLC • Remote, New York, United States
3 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Manage implementation and onboarding of all new and renewing partners
  • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
  • Develop product knowledge expertise in order to guide customers to realize value quickly
  • Project manage new client implementations via email, phone, and web-based tools
  • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
  • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
  • Identify churn risks and develop proactive plans to increase customer retention.
  • Performance will be measured by overall customer satisfaction metrics as well as retention rates.
  • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
  • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
  • Work with the Support and development teams on improving the product based on customer feedback
  • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.
  • Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-quality work within tight timelines

Requirements:

  • Bilingual (English/Spanish) preferred but not required
  • Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC)
  • Experience with Teaching Strategies products and services highly preferred
  • Strong knowledge of early childhood education content and pedagogy preferred
  • 2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success
  • Bachelor's Degree in education or other related areas required
  • Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).
  • Experience with Salesforce, ChurnZero or another CRM solution is highly desired
  • Superior organizational capabilities and time management skills are a must
  • Must have proven track record and capabilities for delivering excellent customer experiences
  • Must have strong analytical, problem solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Effective organizational skills
  • Effective presentation skills

Benefits:

  • Competitive compensation package
  • Employee Equity Appreciation Program
  • Health and wellness insurance benefits
  • 401k with employer match
  • Flexible work environment
  • Unlimited paid time off (which includes paid holidays and Winter Break)
  • Paid parental leave
  • Tuition assistance, professional development, and opportunities for career growth
  • Best in class technology equipment for every employee
  • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field
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Lead Partner Success Specialist • Remote, New York, United States

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