Convenience Department Lead

Convenience Department Lead

The primary focus of this position is to assist the Sr Guest Service Manager in the operation of our retail convenience department. This individual is responsible to ensure that systems and processes related to the convenience department are evaluated, maintained and functioning properly. The Convenience Department Lead will assist to ensure exceptional guest service is provided by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Car Wash, Fuel, Money Orders, Western Union, Dry Cleaning, Postage, etc.). As a Convenience Department Lead, you are responsible for ensuring convenience related tasks are effectively managed, processing guest orders efficiently and accurately while providing exceptional guest service. As the Convenience Department Lead at Coborn's you will :

• Be responsible for ensuring tasks specific to convenience operations, which include fuel, carwash, beverage bars and other convenience services are performed regularly with priority to ensure compliance and high-quality standards.
• Specific areas of focus will be conducting and supporting inspections, maintenance and cleaning of equipment related to convenience operations (fuel pumps / kiosks, carwash bays, beverage bars, etc.) and promoting convenience services and specials offers to drive financial results.
• Be responsible for upholding Coborn's high standard of service by supporting the operations of the store with a primary focus on the front-end. This includes, but is not limited to, cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, store pick-up, convenience operations.
• This support will also include being a point of contact for cashier interventions, transaction reversals / corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.) and conducting cashier accuracy audits.
• Serve as a point of contact for providing high-level troubleshooting of technical and people related situations to include timely communication to applicable store leadership. This area of focus will include, but not be limited to : pricing accuracy, equipment functionality, guest service levels and standards, personnel problems, etc.
• Provide backup coverage to all areas of the front-end which includes front-end key staff coverage, bookkeeping, Guest Services, store pick-up activities, cashiering, bagging, and pushing carts.
• Responsible for ordering supplies, maintaining point of sale system / machines, balancing tills, safety and cleaning of front-end area as directed by the store leadership, to include the Senior Guest Services Manager and / or Guest Services Manager.
• Performs other duties within the department or other areas as assigned. Maintains a clean and organized work environment. Observe and enforces all company policies, rules, and safety practices.

What's In It For Me?

Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We're proud to offer a variety of benefits to both our full-time and part-time employees, including :

Requirements

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO / AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

Pay Range USD $14.00 - USD $19.00 / Hr.

Company Introduction

Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.