New Owner Onboarding Guide

Job Description

The New Owner Guide will be responsible for managing assigned new owner accounts. You will engage with new owners and provide educational and support through high-touch servicing and proactive communication during their first year of ownership.

• Ensure owner expectations are met and surpassed by adhering to approved scripting guidelines, usage of owner benefit toolbox and resources available for escalation
• Updating all systems of record, including Concierge, dialer & AS, Salesforce
• Must be extremely well versed in the Bluegreen timeshare product, including but not limited to; resort locations, features and services, owner benefits, available tools, website navigation, and marketing and sales promotions

EXPERIENCE :

• High School Diploma or equivalent
• 2 years in a customer service and / or sales role
• Microsoft Office, basic computer and phone skills, Type 35 WPM
• Demonstrated leadership qualities. Able to work with teams. Demonstrated hospitality skills. Demonstrated strong work ethic.

Written / verbal communication skills.

Benefits :

• Paid training : You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
• Career Growth : We believe in developing our current talent, we promote within.
• Fantastic benefits package : We offer several Medical / Dental / Vision plans, Education Assistance, k (company match), and many more benefits!
• Work / Life Balance : You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available.

We are a highly philanthropic and socially responsible organization!

• Associate use of resorts for personal travel : We believe that vacations make people happier by sharing time together, smiles and memories.
• Amazing discounts : Hotels, retailers, car rentals, theme parks, and much more!

BGOROSP