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Mercier Consultancy Md
Remote Norwegian Customer Support Advisor | Delivery Services - Remote All Over GreeceMercier Consultancy Md • Seattle, Washington
Remote Norwegian Customer Support Advisor | Delivery Services - Remote All Over Greece

Remote Norwegian Customer Support Advisor | Delivery Services - Remote All Over Greece

Mercier Consultancy Md • Seattle, Washington
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues.


Key Responsibilities

  • Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
  • Assist customers with inquiries regarding delivery services, timelines, and tracking information.
  • Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process.
  • Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
  • Collaborate with warehouse and logistics teams to address and escalate issues when necessary.
  • Stay informed about service updates and company policies to provide accurate support to customers.
  • Fluency in Norwegian (oral and written) is required; proficiency in English is a plus.
  • Experience in customer support roles, particularly in delivery or logistics services, is preferred.
  • Strong communication skills with a focus on customer experience.
  • Excellent problem-solving abilities and a proactive approach to customer inquiries.
  • Familiarity with CRM systems and customer service software is advantageous.
  • Ability to work independently from a remote location while managing multiple customer requests.
  • A passion for delivering high-quality service and helping customers succeed.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. 2 Extra Salaries Per Year
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
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Remote Norwegian Customer Support Advisor | Delivery Services - Remote All Over Greece • Seattle, Washington

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