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Advanced Clinical
Advanced ClinicalAdvanced Clinical • Boca Raton, FL, United States
Advanced Clinical

Advanced Clinical

Advanced Clinical • Boca Raton, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Category Manager

Brand Development & Positioning

  • Manage day-to-day brand stewardship for concept center initiatives, including defining positioning, value proposition, messaging architecture, and brand voice.
  • Collaborate with external partners and agencies on concept branding, naming, and foundational brand assets.
  • Ensure brand strategy is consistently reflected across creative development, communications, and experience design.

Consumer Insights & Satisfaction Measurement

  • Lead the planning and execution of consumer research programs spanning qualitative, quantitative, and behavioral methods.
  • Own the customer satisfaction (CSAT) approach for concept locations, including survey design, deployment, and integration across both digital and in-person touchpoints.
  • Track and analyze experience performance and customer sentiment to identify trends, drivers of satisfaction, and opportunities for improvement.

Strategy Activation & Go-to-Market Support

  • Translate research findings, pilot results, and satisfaction metrics into actionable recommendations that enhance brand perception and customer experience.
  • Contribute to consumer marketing strategy and go-to-market planning for pilot launches and new concepts.
  • Support test-and-learn initiatives by evaluating outcomes and applying insights to future concept development.

Cross-Functional Collaboration

  • Partner with Digital Experience teams to maintain consistent brand and experience standards across platforms.
  • Work closely with Operations to ensure brand strategy is effectively delivered within physical locations.
  • Contribute to innovation efforts alongside cross-functional teams to evolve and refine new concepts.

Required Qualifications

  • 6 to 8 years of experience in brand management, consumer marketing, customer experience, or related fields.
  • Proven experience in brand positioning, consumer research, and customer satisfaction measurement.
  • Strong strategic thinking with the ability to convert insights into clear, actionable plans.
  • Experience working cross-functionally and influencing stakeholders without direct authority.
  • Excellent communication skills and confidence presenting to senior leaders.

Preferred Qualifications

  • Experience managing agencies or working in an agency environment.
  • Background in pilot programs, experimentation, or concept innovation.
  • Familiarity with regulated or high-consideration consumer industries.
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Advanced Clinical • Boca Raton, FL, United States

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