Investigator Support Coordinator I

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking an Investigator Support Coordinator I to join our team!

Work Schedule: Monday-Friday. First Shift.

Essential Job Duties:

Investigator Support Coordinator I is responsible for supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results via phone or fax.

• Patient SafetyPrioritize patient safety in all daily operationsPromptly escalate any patient safety concerns for resolution
• Site Communication & Workflow SupportNotify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW)Respond to project-related inquiries from sites and sponsors via phone and emailServe as a liaison between internal teams and external clientsSupport the implementation of global processes and proceduresCommunicate site needs during policy or procedural changes
• Query ResolutionMonitor and resolve accession holds, escalating delays to the Supervisor and Project ManagerUpdate databases with relevant information and communicate additional testing needsInvestigate and respond to project-related inquiries
• Compliance & DocumentationDocument service failures, resolve issues, and escalate unresolved cases to managementAdhere to management communications, meetings, and Standard Operating Procedures (SOPs)Track and report workflow metrics as required
• Training & DevelopmentMaintain training folders and update documentationComplete onboarding and all mandatory corporate and departmental trainingAttend required meetings and participate in ongoing training related to process and system updates

Minimum Qualifications:

• High school diploma
• One year customer service experience
• Fluent in both English and Brazilian Portuguese

Preferred Qualifications:

• Associate’s degree and/or Medical Assistant
• Two years customer service experience
• Two years call center / telephone customer support experience
• Two years healthcare, medical or laboratory experience

Additional Job Standards:

• Committed to delivering exceptional customer service
• Demonstrates adaptability in dynamic work environments
• Knowledgeable in medical terminology
• Skilled in investigative and analytical thinking
• Proficient in computer operations and experienced with Windows-based applications
• Highly self-driven with a proactive work ethic
• Excellent verbal communication skills
• Strong attention to detail and effective organizational abilities
• Strong ability to collaborate effectively within a global team environment

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Application Window: 7/20/2026 - 8/3/2026

Pay Range: $18.50-$29.14

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please .

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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