We are seeking a Customer Success Executive with deep payor experience to join our growing team. In this role, you will ensure our health plan clients achieve measurable outcomes through the deployment of Hippocratic AI's innovative solutions. You will partner directly with the Chief Customer Officer and play a key role in customer satisfaction, retention, and expansion across our payer portfolio.
This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required. Candidate must be willing to travel 25-50%.
Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.
Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.
Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.
Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI's capabilities.
Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.
Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards. Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.
This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips.
Must-have:
Nice-to-have:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Customer Success Executive - Payors • Palo Alto, CA, United States
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