Director, Credit Risk/First Party Fraud Oversight, Consumer Lending (2nd LOD)

Director Of Fraud Risk Oversight

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institutionworking together to create a better financial future for our customers and communities.

At Best Egg, you'll find a culture grounded in our core valuesputting people first, creating clarity, delivering with excellenceenhanced by Barclays' commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people's financial lives.

With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organizationwhile continuing to build the products and experiences that make Best Egg unique.

We're looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.

We're proud to be an equal opportunity employer committed to building a diverse and inclusive team.

We are seeking an experienced Director of Fraud Risk Oversight to join our Second Line of Defense (2LOD), supporting our consumer lending unsecured and secured personal loan businesses. This role will help develop and manage independent oversight, governance, and credible challenges to protect the organization from emerging and evolving fraud threats.

This individual will ensure fraud strategies, detection models, and operational processes are aligned with the company's risk appetite, regulatory expectations, and customer experience objectives within a fast-growing FinTech environment.

Key Responsibilities:

Fraud Risk Oversight & Governance

• Provide independent 2LOD oversight of 1st Party Fraud and Credit risk management frameworks, including policies, standards, and controls
• Review and challenge 1LOD fraud and credit strategies across originations, account management, and servicing
• Ensure alignment of fraud and credit practices with enterprise risk appetite and governance standards
• Partner with credit risk teams on first payment default trends, synthetic behavior identification, and data linking analysis
• Utilize and evaluate data mining and analytical tools including SAS, SQL, and Python to support oversight activities, trend analysis, and risk identification

Fraud Strategy & Model Oversight

• Oversee and challenge fraud detection and prevention strategies, including:
• Application and identity fraud controls
• synthetic / stolen identity detection
• device, IP, and behavioral analytics
• payment fraud / ACH return monitoring
• loan servicing activity monitoring
• Assess effectiveness and usage of fraud models, rules engines, and decisioning tools

Fraud Operations & Controls

• Evaluate fraud operations, including case management, investigations, and recovery processes
• Review controls related to customer authentication, identity verification, and digital channels
• Assess vendor and third-party risk related to fraud tools, data providers, and service partners

Fraud Loss & Performance Monitoring

• Monitor fraud trends, loss rates, and emerging threats across the portfolio
• Evaluate fraud loss forecasting and alignment with business and risk expectations
• Identify and escalate emerging fraud risks, vulnerabilities, and control gaps

Regulatory & Compliance Oversight

• Ensure adherence to applicable fraud, consumer protection, and data security regulations
• Provide oversight of expectations related to UDAAP, FCRA (as applicable), and identity verification standards
• Support regulatory exams, internal audits, and issue remediation related to fraud risk

Risk Reporting & Escalation

• Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company
• Escalate material fraud risks, control weaknesses, and emerging threats in a timely manner
• Contribute to enterprise risk assessments and cross-risk coordination

Cross-Functional Collaboration & Innovation

• Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys
• Provide oversight of new technologies, including AI/ML-based fraud detection and digital identity solutions
• Ensure appropriate governance over FinTech innovations and third-party integrations

Qualifications:

Required Experience

• 10+ years of experience in fraud risk management, fraud strategy, or fraud operations within financial services or FinTech
• Direct experience managing or overseeing first or second line of defense credit risk functions required
• Experience in 2LOD, risk oversight, audit, or control functions, or strong exposure to independent challenge frameworks
• Deep understanding of fraud typologies, detection strategies, and fraud lifecycle management
• Experience working with fraud models, rules engines, and analytics

Preferred Experience

• Experience in a consumer lending and/or digital banking environment
• Familiarity with identity verification, authentication technologies, and digital fraud prevention tools
• Exposure to vendor risk management and third-party fraud solutions

Regulatory Knowledge

• Working knowledge of relevant regulations and guidance, including:
• UDAAP
• FCRA (as applicable to fraud processes)
• Identity verification / KYC-related expectations
• Experience interacting with regulators, internal audit, or compliance teams preferred

Skills & Competencies:

• Strong risk and control mindset with ability to provide independent, credible challenge
• Analytical thinker with ability to interpret fraud trends and emerging threats
• Strong cross-functional collaboration skills
• Excellent communication and stakeholder management skills
• Ability to operate in a fast-paced, technology-driven environment
• Willingness to adapt to a fast-paced environment and adjust priorities accordingly

$125,000 - $150,000 a year

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

Pre-tax and post-tax retirement savings plans with a competitive company matching program

Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays

Multiple health care plans to choose from, including dental and vision options

Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts

Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs

Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here