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Drive & Shine
Manager in TrainingDrive & Shine • Kalamazoo, MI, United States
Manager in Training

Manager in Training

Drive & Shine • Kalamazoo, MI, United States
30+ days ago
Job type
  • Full-time
Job description

Captain-Store Manager

Drive & Shine is seeking a high-energy, people-first leader to manage one of our retail locations. As a Store Manager (also called "Captain"), you'll lead the entire site from customer service and sales to staffing, scheduling, and operational excellence. This is a hands-on role designed for a service-minded professional who thrives in a fast-paced, team-driven environment.

We're not just looking for a manager. We're looking for someone who sees potential in others, builds winning teams, and takes pride in delivering unforgettable customer experience.

What We Are Looking For:

We hire people who are HUNGRY | HUMBLE | SMART

Key Responsibilities:

  • Lead all operations within your Drive & Shine location
  • Recruit, hire, train, and develop your team with a focus on attitude, performance, and culture fit
  • Coach team members daily and conduct regular formal reviews
  • Set and manage labor goals, team schedules, and budget targets
  • Ensure equipment is functioning properly and proactively manage repairs and maintenance
  • Maintain inventory and proactively order supplies to avoid downtime
  • Deliver exceptional service and "wow" experiences for every customer
  • Keep the facility spotless clean, organized, and guest-ready always
  • Handle customer concerns and feedback with professionalism
  • Communicate clearly with executive leadership (COO/CEO) on progress and priorities
  • Foster a culture where every team member feels valued and motivated to grow

Industries and Backgrounds We Love:

  • Car Washes or Automotive Services
  • Retail Multi-Unit Management (convenience, big box, quick service)
  • Restaurants and Hospitality Chains
  • Sales-Driven Consumer Service Brands

Physical Requirements:

  • Work outdoors in all weather conditions (under the canopy), including extremely hot or cold environments
  • Stand and walk for extended periods of time
  • Lift and/or carry 25 to 35 pounds regularly
  • Grip, grasp, or twist using hands and wrists regularly
  • Stack, reach, and load items above head height
  • Work a ten-hour shift, if required
  • Bend, crouch, and crawl to perform job duties frequently
  • Understand hazardous communication and safety information
  • Monitor quality of work through visual inspection, if required
  • Understand directions for machine operation
  • Basic computer skills to log information as needed

Requirements:

Experienced Operators & Coaches:

  • 5+ years of experience leading teams in retail, service, or restaurant environments
  • Skilled in recruiting, training, and building high-performing teams
  • Strong track record of achieving sales goals and delivering on KPIs

Hands-On Leaders:

  • Willing to work side-by-side with your team daily
  • Able to multitask, prioritize, and stay calm under pressure
  • Thrive in a high-volume environment (up to 2,000 cars per day)

People-Focused & Performance-Driven:

  • Passionate about helping others succeed
  • Committed to creating a clean, organized, customer-first culture
  • Take ownership like it's your name on the building

What We Offer:

  • Competitive salary with performance-based bonuses
  • Paid vacations and holidays
  • Medical, dental, and vision insurance
  • 401(k) plan
  • College education assistance
  • Profit sharing
  • A company culture that values hustle, promotes from within, and supports leaders at every level

Drive & Shine Difference: We believe in leading from the front, creating opportunity through service, and building teams that feel like family. As a Captain, you don't just run a store you set the tone, build the culture, and drive the success of your location.

Drive & Shine, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Manager in Training • Kalamazoo, MI, United States

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