Talent.com
Ardent Health Services
Contact Center ManagerArdent Health Services • Albuquerque, NM, United States
Contact Center Manager

Contact Center Manager

Ardent Health Services • Albuquerque, NM, United States
30+ days ago
Job type
  • Full-time
Job description

Contact Center Manager

Join our team in Albuquerque, NM.

Why Join Us?

Thrive in a people-first environment and make healthcare better.

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

  • Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities:

  • The Manager of the Contact Center is responsible for the functionality, performance, and financial management of the centralized scheduling department.
  • Manages staff and ensures optimum performance and quality service is provided to achieve patient/customer satisfaction through daily operations.
  • Drives and encourages a positive and supportive work environment, resulting in improved employee retention rates.
  • Coaches and develops Supervisors and leads to ensure world-class feedback to schedulers.
  • Directs performance improvement activities for all services provided by the department and provides strategic direction on scheduling activities to support our outpatient physician offices.
  • Evaluates data and builds action plans to meet and exceed goals of Service Level, AHT, Attendance, Quality Assurance, and Attrition. Builds strong and positive relationships with department staff and clinical stakeholders. Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications:

Job Requirements:

  • Bachelor's Degree in a related field
  • Additional years of experience may substitute for the required education on a year-for-year basis
  • Two (2) or more years of previous job-related experience in a healthcare environment
  • Two (2) or more years in a supervisory capacity

Preferred Job Requirements:

  • Bachelor's degree
Create a job alert for this search

Contact Center Manager • Albuquerque, NM, United States

Similar jobs

Client Relationship Manager

KLJAlbuquerque, NM, United States
Full-time

We are seeking a dynamic and relationship-driven Client Relationship Manager to lead the growth of our Transportation practice across New Mexico.This role will focus on developing strategic client ... Show more

 • Promoted

Center Manager

Software Placement GroupAlbuquerque, NM, United States
Full-time

We prioritize delivering exceptional patient care while creating a supportive and rewarding environment for our team members.Salary:$100,000/year Compensation Range:$100,000-$120,000/year Full medi... Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesNorth Valley, NM, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Contact Center Representative 1

Sandia Laboratory Federal Credit UnionAlbuquerque, NM, United States
Full-time

Job TitleDevelops positive relationships with internal and external members, exhibiting the Credit Union's core values to enhance membership growth and loyalty while meeting the member's financial ... Show more

 • Promoted

Application Development Operations Manager

Edgewater Federal SolutionsAlbuquerque, NM, United States
Full-time

Application Development Operations Manager.Edgewater Federal Solutions is seeking an Application Development Operations Manager to support a major national laboratory.The Application Development Op... Show more

 • Promoted

Data Center Project Manager

Trane TechnologiesAlbuquerque, NM, United States
Full-time

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ... Show more

 • Promoted

Center Manager

The UPS StoreAlbuquerque, NM, United States
Full-time

The Center Manager is responsible for the day-to-day operations of this retail location.He or she will open and/or close the center, manage productivity and ensure the center's team delivers world-... Show more

 • Promoted

Assistant Project Manager - Data Center Construction

Mortenson ConstructionLos Lunas, NM, United States
Full-time

Mortenson is currently seeking an Assistant Project Manager who will be responsible for partnering with the project manager from bid preparation through final client acceptance.Lead, coach, and men... Show more

 • Promoted

Project Manager-Data Center Construction

Kimmel & AssociatesAlbuquerque, NM, United States
Full-time

The company is a nationally recognized leader in construction, development, and EPC (Engineering, Procurement, and Construction) services.With a strong presence across sectors including data center... Show more

 • Promoted

Travel CT Tech - $2396.55 / Week

Host HealthcareRio Rancho, NM, US
Full-time

Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Rio Rancho, NM.Shift: 12 hr nights Start Date: 08/03/2026 Duration: 13 weeks Pay: $2396.At Host Healthcare, we... Show more

 • Promoted

Travel CT Tech - $2244.28 / Week

Atlas MedStaffRio Rancho, NM, US
Full-time

Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Rio Rancho, NM.Shift: 3x12 hr nights Start Date: 08/03/2026 Duration: 13 weeks Pay: $2244.Atlas Medstaff is cur... Show more

 • Promoted

Sales Center Manager

Baker Distributing Company LLCAlbuquerque, NM, United States
Full-time

Join our team as a Sales Center Manager and lead the daily operations of a thriving wholesale HVAC distributorship.As a key leader in the industry, you'll drive sales growth, profitability, and cus... Show more

 • Promoted

Call Center Assistant Manager

BCI Acrylic Independent DealersAlbuquerque, NM, United States
Full-time

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Lead-Setter Assistant Manager who embodies our company culture, demonstrates innovation and ... Show more

 • Promoted

New 21 Day Out for Costco Dedicated Earning $.59 to $.62 CPM - Bosque, NM

Shaffer TruckingBosque, NM, US
Full-time

New Costco Dedicated 21 Days Out.Top 50% average $96,442 per year.One-year verifiable tractor trailer experience with a class A CDL. Show more

 • Promoted

Earn Side Money at Home Testing Products

Product Review JobsVEGUITA, NM, United States
Full-time

Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more

 • Promoted

Call Center Banking Specialist

A-Line Staffing SolutionsRio Rancho, NM, US
Full-time +1

Call Center Banking Specialist (On-Site) Location: Rio Rancho, NM Type: Direct Hire (Full-Time) Pay: $27.Position Overview We’re hiring Call Center Banking Specialists to support customers by answe... Show more

 • Promoted

Customer Success Manager

Clayton HomesAlbuquerque, NM, United States
Full-time +1

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.Our compan... Show more

 • Promoted

Remote Support Specialist

TradeJobsWorkforce87006 Bosque, NM, US
Remote
Full-time

As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and ... Show more

 • Promoted

Center Operations Director ABA Services

Proud MomentsAlbuquerque, NM, United States
Full-time

Center Operations Director Aba Services.At Proud Moments ABA, we believe strong leadership and smart operations are the backbone of our success in delivering life-changing services to children and... Show more

 • Promoted

Travel Nurse RN - Case Manager - $1,891 to $2,113 per week in Albuquerque, NM

TravelNurseSourceRio Rancho, New Mexico, US
$1,891.00 weekly
Full-time

Registered Nurse (RN) | Case Manager.TravelNurseSource is working with Prime Time Healthcare to find a qualified Case Manager RN in Albuquerque, New Mexico, 87101!.Prime Time Healthcare is seeking ... Show more