Experience Operations Manager

Operations Manager

Life.Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we're able to make a difference, and it's the driving force behind everything we do.

The Operations Manager is primarily responsible for driving the logistics and execution of events and relational projects for the Relational Experiences team. This role partners with the Director and Sr. Manager to ensure all experiences are delivered on time, on budget, and with excellence. The Operations Manager oversees events of all sizes, from small partner meetings to large-scale international Hub launches, by managing timelines, budgets, volunteers, logistics, and overall execution.

This role operationally supports the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church's mission and reach people for Christ.

Plan & Execute Project Operations

• Build and maintain detailed event timelines, tracking progress, communicating updates, and proactively identifying risks and deadlines.
• Own the team's master event calendar and project management tools, ensuring visibility across all experiences and coordinating schedules with internal teams and external partners.
• Support on-site event execution by coordinating setup, teardown, and logistics in partnership with relationship teams (Partnerships, Global Impact, Platform, Donor Relations, etc.)
• Manage complex, multi-workstream projects across multiple stakeholders, ensuring alignment, progress, and on-time delivery within established timelines.

Manage Systems & Data

• Coordinate and maintain team tools, templates, forms, processes, and documentation.
• Oversee the end-to-end guest registration process, including workflows, on-site check-in, and attendee communication.
• Manage CRM systems to ensure accurate data capture, maintenance, and usability; build and audit workflows to support registration, follow-up, and relationship tracking.

Oversee Logistics, Budget & Execution

• Collect, analyze, and report on key event metrics, including attendance, engagement, budget performance, and operational outcomes, maintaining clean and organized records.
• Manage operational budgets for events and gifting projects, including tracking expenses, processing invoices, reconciling actuals, and reporting to stakeholders.
• Coordinate ordering and fulfillment of supplies, materials, branded items, and gifts in partnership with the Sr. Manager, ensuring timely delivery for domestic and international events.
• Maintain accurate inventory and supply records to support efficient operations.
• Execute shipment of gifting experiences across YouVersion stakeholder lanes.
• Lead volunteer coordination, including recruiting, training, scheduling, and managing on-site support for events and projects.

Skills Needed to Succeed

• Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.
• Effective at multi-tasking, time management, and follow-up to meet committed timelines.
• Excellent verbal, written, and interpersonal communication skills to clearly explain complicated processes and foster partnerships.
• Ability to collaborate in a team environment and work independently.
• Ability to self-motivate, take initiative, make independent decisions, and solve problems.
• Ability to exercise financial responsibility and demonstrate a clear understanding for setting, following and managing a budget.
• Bachelors degree in a related field.
• 5+ years of experience in event operations, project management, or logistics.
• Experience with CRM platforms, registration systems, and project management tools.
• Experience coordinating volunteers and supporting cross-functional teams in a fast-paced environment.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn't stop therethe more years on staff, the greater the investment!
• $160 annually in development dollars for team members to invest in their professional growth.
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual's capacity to represent Life.Church's beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.