Residential Property Management Operations Manager

Property Management Operations Manager

Justin Udy & Team is seeking a Property Management Operations Manager to oversee and grow our residential rental portfolio from 40+ units toward 75+ units and beyond. This is a client-facing, operations-driven role designed for a proven property management professional who thrives in a fast-paced environment and takes true ownership of systems, service, and results.

The ideal candidate has a strong track record of success in property management, demonstrates exceptional organization, and exercises sound business judgment in daily decision-making. This role requires a high level of professionalism, integrity, and fairness, along with an acute focus on tenant experience, owner communication, and long-term asset performance.

You'll be responsible for overseeing day-to-day operations, including tenant relations, maintenance coordination, vendor management, and accurate financial reporting, while helping implement and refine systems that support growth and scalability. We're looking for a leader who values service, structure, and accountability, and who takes pride in managing and enhancing significant real estate assets.

In return, you'll be supported by a caring, capable administrative team, provided with continuing education, and offered a competitive salary with room to grow alongside a top-producing real estate organization.

Responsibilities

Tenant & Owner Relations

• Serve as the primary point of contact for tenants and property owners
• Answer inbound phone calls and inquiries related to property management and rentals
• Resolve tenant concerns professionally, calmly, and in alignment with company standards
• Maintain clear, accurate documentation of all communication within TenantCloud
• Ensure tenants feel heard, owners feel informed, and expectations are consistently managed

Property Management Operations (4075 Units)

• Oversee rent collection, delinquencies, notices, and lease enforcement
• Manage move-ins, move-outs, renewals, inspections, and security deposit accounting
• Prepare and review monthly owner statements through TenantCloud
• Ensure all financial data is entered accurately to support automated reporting
• Maintain compliance with Fair Housing laws and Utah property management regulations
• Track expenses, pay bills, and monitor expenditures to ensure financial goals are met

Leasing, Pricing & Portfolio Growth

• Advertise available units and leverage referrals to attract qualified tenants
• Establish and recommend competitive rental pricing by analyzing market data, expenses, and asset goals
• Monitor prospects, leasing activity, and vacancy trends to support portfolio growth
• Show rental units as needed, execute leases and addenda (license required)
• Support onboarding of new properties and management clients as the portfolio scales

Maintenance & Vendor Management

• Triage maintenance requests and determine urgency and scope
• Obtain, review, and evaluate repair bids based on cost, necessity, and long-term value
• Coordinate vendors, approve work within guidelines, and follow through to completion
• Track preventative maintenance schedules and recurring service needs
• Communicate repair recommendations and outcomes clearly with property owners

What Success Looks Like

• Phones answered consistently and professionally
• Owner statements delivered cleanly and on time every month
• Maintenance issues handled quickly with sound judgment
• Portfolio stabilized and prepared to scale toward 75+ units
• Owners feel confident, tenants feel supported, and systems run smoothly

Qualifications

• A valid Real Estate License (Required)
• 2+ years in property management or real estate operations
• Comfortable on the phone with tenants, owners, and vendors
• Possess the ability to connect with a variety of personalities on the phone and in person
• Strong understanding of residential maintenance and repairs
• Excellent computer skills, including Microsoft Office
• Experience with property management software (TenantCloud a plus)
• Organized, calm under pressure, and process-oriented
• Reliable transportation for property visits and showings
• Some weekend and evening hours required

Compensation $50,000 - $60,000 yearly About Justin Udy & Team

Our mission is to provide a first-class experience and genuinely help people. Period. We assist and educate clients and help them build wealth through real estate. Justin Udy & Team is ranked in the top 1% in sales in Utah. With $50M+ in gross sales, we are growing and expanding our dynamic team.