The Client Services Partner is a strategic leader responsible for shaping and executing our client engagement strategy. This individual will play a pivotal role in deepening relationships with key clients, ensuring their expectations are met with excellence, and serving as a trusted advisor and advocate within our organization. Equally important, this role will drive internal alignment by equipping cross-functional teams with the training, tools, and support they need to consistently deliver an exceptional client experience.
Client Engagement and Advocacy
Act as a key point of contact for EaaS clients, ensuring their expectations are clearly understood, communicated internally, and consistently met or exceeded. Build and maintain strong relationships to foster long-term client satisfaction and loyalty. Proactively identify client needs and opportunities, advocating for client priorities across internal teams.
Cross-Functional Alignment
Translate client feedback into actionable insights and ensure consistent communication and follow-through across departments. Facilitate regular internal reviews of client accounts to ensure alignment on deliverables and expectations.
Internal Training and Enablement
Establish and reinforce best practices for client interaction, communication, and service delivery. Mentor emerging leaders and team members on relationship management and service excellence.
Strategic Leadership
Contribute to overall business development and client growth strategies. Define and track key performance metrics for client satisfaction, retention, and expansion. Support proposal development, client success story development, and strategic planning for new opportunities.
Required Education, Experience, and Qualifications
Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering, or Construction environment. Proven track record of managing large, complex client relationships in a B2B or services environment. Strong interpersonal, facilitation, and communication skills. Strategic thinker with the ability to influence cross-functional teams and executive leadership. Ability to travel as needed to support client and internal engagement.
Travel Requirements
75% of the time spent traveling
ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.
Client Services Partner • Charlotte, NC, United States
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