Customer Assistance Manager (Austin, TX)

Customer Assistance Manager

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved!

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

YOU ARE: An asset management rockstar who loves providing world-class customer experience through efficient collection efforts and management. Driving within an assigned region. The ideal candidate will be provided training and place the highest emphasis on exceptional customer service and professionalism.

OUR DAY-TO-DAY:

• Ensure regional operations and logistics are efficient and effective
• Analyze performance trends to identify ways to maximize results
• Provide professional and courteous service to customers, regardless of circumstances
• Off-load merchandise returns and assist with collections support as needed
• Sit or stand, bend, push/pull, climb and reach
• This position requires up to 95 % travel to customers' residences.

YOU'LL BRING:

• High School Diploma or GED required
• Bilingual (English/Spanish Fluency) is a strong plus, but not required
• Must be at least 21 years old
• A valid driver's license and a driving record that meets company standards are required. A company vehicle will be provided for business travel.
• Must have prior management and collections experience
• Previous warehouse, logistics, laborer and driver experience is helpful
• Prior experience in customer service or sales strongly preferred
• Must maintain a professional appearance
• Superb communication skills; written and verbal
• Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
• Experience in handling money is preferred
• Previous lease-to-own (LTO) experience strongly preferred
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

WE OFFER:

• Competitive Compensation
• Guaranteed $500 a month in bonus for the first 90 days
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.