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Villa Group
Concept Manager - Shake Shack @ Newark AirportVilla Group • Newark, NJ, United States
Concept Manager - Shake Shack @ Newark Airport

Concept Manager - Shake Shack @ Newark Airport

Villa Group • Newark, NJ, United States
30+ days ago
Job type
  • Full-time
Job description

Concept Manager - Shake Shack @ Newark Airport

Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.

Job Description

The Co-Manager at the Shake Shack Quick Service Restaurant in Newark Airport plays a vital role in ensuring the smooth and efficient operation of the restaurant. This position requires strong leadership, organizational skills, and a passion for delivering an exceptional guest experience. The Co-Manager will work alongside the Multi-Unit General Manager to lead and motivate the team, maintain high food quality and safety standards, and achieve business goals.

Responsibilities

  • Team Leadership:
    • Collaborate with the General Manager to recruit, train, and develop a team of dedicated and enthusiastic employees.
    • Lead by example, fostering a positive work environment that encourages teamwork, accountability, and continuous improvement.
    • Provide coaching, mentorship, and feedback to team members to enhance their skills and performance.
  • Operations Management:
    • Assist in overseeing day-to-day restaurant operations, including opening and closing procedures, staffing levels, and equipment maintenance.
    • Ensure compliance with all company policies, procedures, and relevant regulations, maintaining a safe and clean environment for guests and employees.
    • Monitor inventory levels and coordinate with appropriate departments to ensure adequate supplies are available.
  • Guest Experience:
    • Uphold Shake Shack's commitment to exceptional guest service by ensuring all team members provide friendly, efficient, and personalized service.
    • Address guest inquiries, concerns, and feedback in a timely and professional manner, striving to exceed their expectations.
  • Food Quality and Safety:
    • Maintain high standards of food quality, presentation, and taste by adhering to Shake Shack's recipes and cooking procedures.
    • Monitor food preparation and ensure compliance with food safety and sanitation guidelines.
  • Financial Performance:
    • Collaborate with the General Manager to achieve sales targets and control costs, including labor and food expenses.
    • Assist in developing and implementing strategies to drive revenue growth and improve restaurant profitability.
  • Reporting and Documentation:
    • Prepare and submit accurate and timely reports related to sales, labor, inventory, and other key performance indicators.
    • Maintain organized records, including employee files, training documentation, and operational records.

Requirements

  • Previous experience in restaurant management, preferably in a quick-service or airport setting.
  • Strong leadership skills with the ability to motivate and inspire a diverse team.
  • Excellent communication and interpersonal skills.
  • Knowledge of food safety and sanitation regulations.
  • Demonstrated problem-solving abilities and a proactive approach to challenges.
  • Availability to work flexible hours, including weekends and holidays.
  • Basic computer skills for reporting and communication purposes.
  • Knowledge of HotSchedules, Paycom and Oracle a plus.
  • Must be able to pass airport background.

Most importantly, we are looking for someone who possesses the following:

  • a passion for hospitality
  • strong work ethic
  • a desire to learn and be challenged in the right ways
  • the ability to think independently and take initiative
  • the ability to communicate effectively

If you possess these unique qualifications, we would love to meet with you.

Villa Restaurant Group is an equal opportunity employer

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Concept Manager - Shake Shack @ Newark Airport • Newark, NJ, United States

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