Technical Consultant Casualty Claims- CGL

Litigation Claims Consultant

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives, and inclusive corporate culture.

Our Claims team is seeking a Litigation Claims Consultant to handle a portfolio of General Liability (CGL) claims, including litigated matters involving moderate financial exposure and legal complexity.

This is a full-time, exempt position that can be fully remote or hybrid flex.

Position Overview:

Make an impact with our Complex Casualty Claims team where claims is more than managing losses, it's about solving complex problems, delivering confidence in uncertain situations, and protecting what matters most to our customers. This role is ideal for a casualty professional looking to expand their technical depth, increase decision-making authority, and build a path toward senior technical consultant.

In this role, you will own claims end-to-end, partner with top-tier legal counsel, and play a critical role in driving claim strategy, financial outcomes, and customer experience.

In This Role, You Will:

• Independently manage a portfolio of moderate exposure General Liability (CGL) claims, including litigated matters across multiple jurisdictions; premises liability, operations, and product liability claims
• Conduct thorough investigations and perform timely coverage analysis, applying policy language to facts to inform strategy and communication with stakeholders
• Interpret indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and strategically leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves, and ensure accuracy throughout the claim lifecycle
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
• Negotiate and resolve moderate severity claims, leveraging technical expertise to achieve fair, timely and cost-effective outcomes
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
• Maintain well-documented claim files and ensure compliance with internal protocols, regulatory requirements and applicable laws
• Provide clear, timely communication to all relevant parties, including insureds, brokers, and business partners, throughout the claim process

What You Need To Apply:

• 37+ years of casualty claims experience with an insurance carrier, with a strong emphasis on moderate severity General Liability (CGL) claims
• Bachelor's degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus
• Demonstrated ability to investigate, evaluate, negotiate, and resolve moderately complex casualty claims independently
• Knowledge of coverage interpretation, legal frameworks, and regulatory environments across jurisdictions
• Proven ability to evaluate insurance policies, contracts, and indemnification agreements to determine risk transfer applicability and ensure accurate exposure assessment
• Experience with litigated General Liability (CGL) claims, including partnering with defense counsel and managing claims through litigation a plus
• Strong financial acumen, including reserving, expense management, and indemnity control
• Excellent written and verbal communication skills, including the ability to explain complex issues to diverse audiences
• Ability to make independent decisions and exercise authority levels on claims
• Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
• Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes.
• Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
• Active adjuster licenses or ability to obtain

Career Development:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop.

Benefits:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.