Project Coordinator serves as a key connection point between Sales, Operations, Production, and the Customer throughout the early phases of each project. This role is responsible for gathering project details, coordinating information, supporting customer communication, and ensuring projects are fully prepared for successful handoff to Operations Teams.
This position plays a critical role in delivering an exceptional customer experience while helping maintain project accuracy, efficiency, and workflow organization from initial sale through project launch.
Support the sales team by organizing and managing project information.
Assist with quoting and showroom coverage as needed.
Review quotes, selections, measurements, drawings, and customer specifications for completeness and accuracy
Coordinate communication between customers, sales representatives and other team members.
Assist customers with product questions, and project updates
Track project progress and proactively identify missing information or potential delays
Ensure all required documentation, approvals, and details are collected prior to project handoff
Prepare projects for transition to Operations for advanced execution and issue resolution
Maintain accurate records within company systems and project tracking tools
Collaborate with internal departments to support workflow efficiency and customer satisfaction
Help uphold company standards for communication, organization, and service excellence
Requirements
Strong organizational and multitasking skills Excellent communication and customer service abilities Ability to manage multiple projects in a fast-paced environment Detail-oriented with strong problem-solving skills Experience in construction, countertops, cabinetry, flooring, remodeling, or related industries preferred Project coordination or customer service experience preferred Proficiency with computers, scheduling systems, and basic office software
Preferred Strengths
Ability to build strong working relationships with customers and team members Strong follow-through and accountability Ability to adapt during changing priorities and company growth Team-oriented mindset with a focus on solutions and customer experience
Position Impact
This role is essential to creating a smooth and successful project experience for both customers and internal teams. By ensuring projects are thoroughly organized and prepared before execution, the Project Coordinator helps improve efficiency, communication, and overall project success.
Project Coordinator • Winston Salem, NC, United States
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