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Olly Pbc
Remote Temporary Customer Service RepresentativeOlly Pbc • Sacramento, California
Remote Temporary Customer Service Representative

Remote Temporary Customer Service Representative

Olly Pbc • Sacramento, California
30+ days ago
Job type
  • Full-time
  • Remote
Job description

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE


KEY RESPONSIBILITIES



  • Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding

  • inquiries, problem resolutions, etc.

  • Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain

  • Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad

  • hoc issues that arise

  • Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders

  • Assist with customer and item data setup

  • Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).

  • Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available

  • inventory, aged inventory regularly and as dictated by business needs

  • Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates

  • and reports

  • Pull together metrics and appropriate KPIs to be able to track customer service related performance


CAPABILITIES + SKILLS REQUIRED



  • 1-5 years experience in customer service, CPG experience preferred, inventory management preferred

  • Strong business acumen and a basic understanding of warehouse, inventory and logistics

  • Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve

  • problems when they occur

  • Transparent, open/honest communicator – great listener who can read between the lines

  • Fast learner, can react to changing environment, strong communication and organization

  • Strong excel skills and math skills

  • Highly organized, detailed oriented, and self-motivated


THE DETAILS


LOCATION: Remote, USA


HOURS: Full Time (40 hours a week), 5 months, Contract


MANAGER: Customer Service Manager


PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.


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Remote Temporary Customer Service Representative • Sacramento, California

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