Operations Manager - NYC

👋 About Us sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US. About the Role As an Operations Manager for sunday, your ultimate goal will be to help deliver a best-in-class experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution: we will create its business account, collect all relevant info, provide them with tailor-made QR codes, train the restaurant team, and then help them make the most of our solution through top-notch account management. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple! You will report to the US Operations Team Lead, and work daily with our teams in NYC, Atlanta, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food. Join early, grow fast, and shape the journey! Key Responsibilities Strategic account management : Serve as the primary interface for complex strategic clients, coordinating with internal teams to meet their needs and ensure smooth rollouts. Daily operations management : Oversee the team's regular workload, ensuring tasks like restaurant onboarding, customer escalations, and strategic initiatives are executed successfully and efficiently. Cross-functional collaboration : Work closely with department leaders (e.g. product, engineering, sales) alongside the Director of Operations to ensure alignment and effective execution of strategic goals. Go-to-market strategy : Support the execution of new product launches and initiatives by aligning relevant teams and embodying ownership. Team leadership : Serve as the first point of contact for team members, offering guidance on processes and assisting with complex cases that require escalation. Process adherence and improvement : Ensure the team follows all established operational policies and procedures. Contribute to the creation and improvement of systems and processes based on daily operations and feedback from the team. About You Based in New York, New York 2-5 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies Excellent communication skills, with the ability to convey goals and deadlines clearly. Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders. Skill in building strong, collaborative relationships with both internal and external stakeholders. Strong analytical and problem-solving abilities to troubleshoot issues and improve processes. Natural ownership & growth mentality. Passion to scale a start-up and an itch to roll-up-your-sleeves and build. Preferred 1+ years restaurant experience (Back of House, Front of House, or Management) What We Offer Salary: $90,000-$100,000 Stock Options A great office in the heart of (location) with a balance of in-person and remote work Free Vacation Policy 100% Employer-Covered Health Insurance 401K Plan Interview Process Share your story: Application with resume Let's get to know each other through a phone screen interview Meet with the hiring manager Impress your future colleagues with a case study Meet with a Leader Reference Checks (3 most recent managers) Offer: we want you Thank you for taking the time to apply, and looking forward to getting to know you! sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).