Account Manager - Lab Supplies

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Established in 1999, Neta Scientific, Inc. is one of the industry’s largest distributors of specialized life sciences and chromatography supplies. Neta Scientific, Inc. facilitates the global science disciplines and the clinical marketplace to conduct innovative research and development in a more efficient and effective way through centralizing access to superior supplies, services and supply chain management with a customer-centric approach.

We work and live by a distinct set of principles, known endearingly at Neta Scientific, Inc. as The Neta Way. Every interaction with our clients and staff is grounded in our values drawn on our foundation as a family owned company. We do this by demonstrating:

• Integrity
• Mutual Respect
• Flexibility

Our Business Development Manager will be responsible for developing and managing existing account customer relationships in the assigned territory, overseeing the contract, and driving growth. The candidate will be a “hands on” account management professional with a sense of ownership and ability to navigate complex organizations and processes. This position is expected to uphold the mission and values established by the organization.

Essential Functions

• Meet or exceed sales targets as assigned by management, achieved through strategic account management and relationship building
• Monitor existing customer contracts and understand contractual obligations and commitments
• Drive profitable portfolio management, while ensuring a high level of customer and supplier expectations
• Evaluate customer requests and maintain high service levels with timely responses to pricing, volume, issue resolution and support activity
• Assist in contract negotiations and proposals with both key accounts and suppliers
• Develop sales & marketing plans to drive growth for contract accounts.
• Coordinate and lead quarterly business reviews, monitor established performance metrics and scorecard reports
• Compile and analyze data for customer metrics
• Report on account performance and communicate frequently to both the senior leadership team and internal cross functional teams
• Analyze competitive data and develop new methods of cultivating existing business relationships as well as identifying new business opportunities.
• Ability to be persistent in navigating complex organizations to identify and influence key decision makers.
• Attend trade shows.
• Participate in education and training conferences on selling and marketing programs.
• Keep informed of new products, services and other general information of interest to customers and suppliers.
• Maintain an in-depth knowledge of complete line of service offerings and can effectively communicate our value proposition to the client
• Enter contacts, opportunities, and cases into our CRM
• Perform other job-related duties and responsibilities as may be assigned from time to time

Competencies (knowledge, skills and abilities)

• Customer/Client Focus
• Detail oriented
• Business Acumen
• Good organizational, analytical and problem-solving skills.
• Presentation Skills
• Executing for results that meet or exceed business goals.
• Holistically and fluidly balances technical knowledge with a high level of emotional intelligence and organizational savvy that translates into building trusting relationships.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel

As required to meet the business needs of the organization, customers and suppliers. This role is remote because Neta is based in NJ, but employee is required to travel frequently so we prefer someone in or around the Bay area.

Required Education and Experience

• BA/BS Degree from an accredited institution or Related Work Experience
• 3 years of experience in account management, customer service, or other related roles; advanced level skills in Microsoft Office suite (Word, Excel, PowerPoint, etc.)

Preferred Education and Experience

• BS in Science related field (i.e. Biology, Chemistry)
• MBA preferred
• 3+ years of experience in account management

Salary - Starts at 65k plus quarterly bonuses

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

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