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Member Benefits SupervisorVirtualVocations • San Francisco, California, United States
Member Benefits Supervisor

Member Benefits Supervisor

VirtualVocations • San Francisco, California, United States
2 days ago
Job type
  • Full-time
Job description
Providing staff development and mentoring, the full-time Supervisor, Member Benefits will coordinate work assignments, manage performance metrics, and lead special projects to ensure an exceptional member experience in a 100% remote environment. Key responsibilities: Conduct regular performance evaluations and provide ongoing feedback to achieve service and production goals Address employee behavioral or performance issues, implementing corrective actions as necessary Distribute and monitor departmental work assignments to ensure quality and service levels are met Required qualifications: College degree or equivalent combination of work experience Proven leadership experience in a service environment, preferably a contact center Experience in the healthcare benefits/insurance industry is a strong plus Strong technology skills, particularly with Microsoft products Established problem-solving skills and the ability to implement solutions with minimal supervision
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Member Benefits Supervisor • San Francisco, California, United States

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