Talent.com
Blue Signal Search
Technical Product Support SpecialistBlue Signal Search • Houston, TX, US
Technical Product Support Specialist

Technical Product Support Specialist

Blue Signal Search • Houston, TX, US
12 days ago
Job type
  • Full-time
Job description

Technical Product Support Specialist

Location: NW Houston, TX

Schedule: Onsite, Monday through Friday, 8:00 AM to 5:00 PM

Our client is a recognized innovator in the luxury home furnishings industry, offering expertly designed products and an exceptional experience for residential customers. They are adding a key support professional to help keep service levels high during a busy period of growth. This is a great opportunity for a customer-focused professional who enjoys solving complex challenges and contributing to a quality-driven organization.

This Role Offers

  • Hourly compensation with overtime eligibility
  • Comprehensive benefits package featuring health coverage, retirement savings with employer contributions, and additional wellness benefits.
  • Stable on-site schedule, Monday through Friday
  • High visibility role within a well-established support organization
  • Potential for employer sponsored ALA certification after hire
  • Opportunity to join a short staffed team where your expertise will have immediate impact

Focus

  • Act as the primary point of contact for product inquiries, troubleshooting, and after-sales technical assistance.
  • Assist customers and trade partners with installation, assembly, finish, replacement part, and product performance concerns
  • Handle a steady daily volume of support activity across phone, email, and chat while maintaining a polished service experience
  • Support a broad customer base that includes homeowners, interior designers, builders, architects, distributors, and showroom personnel
  • Research and resolve issues by reviewing product specifications, installation materials, order details, and historical case information
  • Partner with vendors and internal teams to move cases forward quickly and accurately
  • Document interactions, findings, and next steps in business systems such as CRM, ERP, ticketing, or order management platforms
  • Escalate complex issues appropriately while maintaining ownership and follow through
  • Spot recurring trends and share ideas that can improve product quality, packaging, workflows, and customer outcomes
  • Represent the brand with strong communication, sound judgment, and a service first mindset

Skill Set

  • Relevant industry experience is required.
  • A background in consumer lighting products is required.
  • Strong technical product knowledge and troubleshooting ability
  • Experience supporting physical products in a customer service, product support, showroom, or related environment
  • Comfort working in systems such as D365, CRM, ERP, ticketing, or order management tools
  • Excellent verbal and written communication skills
  • Professional, luxury minded presentation and customer interaction style
  • Able to manage multiple priorities in a fast-paced support setting
  • Degree preferred, but not required, relevant experience may substitute
  • ALA certification is welcome but not required

Preferred Candidate Profile

  • Communicates with confidence and professionalism
  • Enjoys helping customers and trade partners solve detailed product issues
  • Balances urgency, accuracy, and customer care
  • Brings a collaborative mindset and works well across internal and external teams
  • Can step into a high priority opening and contribute quickly
Create a job alert for this search

Technical Product Support Specialist • Houston, TX, US

Similar jobs

Technical Product Manager

OctaveHouston, TX, United States
Full-time

Define and build the net-new solutions: identify the use cases the platform makes possible, validate them with prototypes and customer evidence, prioritize the ones worth building, and lead the bui... Show more

 • Promoted

Senior Technical Product Manager

Cart.comHouston, TX, United States
Full-time

Senior Technical Product Manager.The Senior Technical Product Manager is responsible for driving strategy, discovery, and execution across Cart.As a senior member of the Product team, you will own ... Show more

 • Promoted

Quotation Specialist

Foxconn Industrial InternetHouston, TX, United States
Full-time

The Quotation Specialist handles and processes product cost estimate requests for Initial Production Introduction and routine monthly or quarterly quotation roll up.Quotation Specialists are respon... Show more

 • Promoted

Lead Technical Product Manager, Growth UpToDate Expert AI

Wolters KluwerHouston, TX, United States
Full-time

Lead Technical Product Manager UpToDate Growth.Locations: Hybrid from one of our US based offices.At Wolters Kluwer, we combine deep clinical expertise with responsible AI to build products that i... Show more

 • Promoted

Lead Technology Product Manager Health Technology

Wolters KluwerHouston, TX, United States
Full-time

Lead Technology Product Manager.As part of the product management leadership team, the Lead Technology Product Manager is responsible for overall product lifecycle management for the product compon... Show more

 • Promoted

Remote - Technical & Sales Support Representative

Teleperformance USAHouston, TX, US
Remote
Full-time

Technology Technical Support Specialist.Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience.This role is ideal for ind... Show more

 • Promoted

Salesforce Technical Product and Application Owner

Corebridge FinancialHouston, TX, United States
Full-time

Salesforce Technical Product Owner / Application Owner.At Corebridge Financial, we believe action is everything.That's why every day we partner with financial professionals and institutions to make... Show more

 • Promoted

Technical Support Specialist

Innio LLCHouston, TX, United States
Full-time

DescriptionThe INNIO Advantage:By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy ... Show more

 • Promoted

Technical Product Manager

Crane WWHouston, TX, United States
Full-time

Product Design (the right business workflows).Own the roadmap for Forwarding Operations technology, covering centralization strategy, universal task inbox, orchestration and metadata layer, and AR/... Show more

 • Promoted

Technical Training Specialist

NOVHouston, TX, United States
Full-time

Coordinate visits to field offices and rigs to maintain strong relationships and gain a thorough understanding of technician capabilities and customer expectations.Utilize video and audio recording... Show more

 • Promoted

Remote --- Automotive Technical Support Representative

Teleperformance USAHouston, TX, US
Remote
Full-time

Automotive Customer Service Specialist.Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience.This role is ideal for indi... Show more

 • Promoted

Sr Technical Product Manager

NextEra EnergyHouston, TX, United States
Full-time

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions.Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse nee... Show more

 • Promoted

Product Owner

OctaveHouston, TX, United States
Full-time

Location (Short): Houston, United States | Madison, United States Workplace Type: Remote.We are seeking a highly motivated Product Manager / Product Owner with deep knowledge of Quality Management ... Show more

 • Promoted

Product Specialist

WayfairHouston, TX, United States
Full-time

Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind luxury retail destinations of 20-30K square feet, with the best products in all styles an... Show more

 • Promoted

Sales Support Specialist, Eagle Life

American National GroupHouston, TX, United States
Full-time

Sales Support Specialist, Eagle Life Insurance Company.Eagle Life Insurance Company, a wholly owned subsidiary of American Equity Investment Life Insurance Company, is an annuity provider that spec... Show more

 • Promoted

Technical Product Manager

KunaiHouston, TX, United States
Full-time

Houston, Texas, United States; Remote - United States.Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers.Together, we... Show more

 • Promoted

Product Marketing Content Specialist

OptiSigns Inc.Houston, TX, United States
Full-time

Product Marketing Content Specialist.OptiSigns is a Houston-based technology company founded in 2015, trusted by over 22,000 customers worldwide.We're passionate about innovation, customer success,... Show more

 • Promoted

Technical Support Team Leader

Blue Signal SearchHouston, TX, United States
Full-time

Schedule: Onsite, Monday through Friday, 8:00 AM to 5:00 PM.A premium residential lighting organization is looking for a hands-on team leader to help shape a best-in-class support experience for cu... Show more

 • Promoted

Sales Support Specialist

ARCXISHouston, TX, United States
Full-time

The Sales Support Specialist role is responsible for coordinating and executing the Customer Onboarding process which includes the Account Set-Up and Revenue Realization processes.This role focuses... Show more

 • Promoted

Assistant Product Manager I

Comfort Systems USAHouston, TX, United States
Full-time

The Assistant Product Manager I (APM) role is to accomplish specific tasks within a project, as assigned by a Product Manager.Manages a major task or a function of a project.Serves as supporting or... Show more